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29 June 2020

Your views sought on plans to reopen library services safely

We're taking this opportunity to think about how we reopen the service safely, carefully and in a phased way during the COVID-19 pandemic.

Cllr Philip Whitehead, Wiltshire Council Leader

Wiltshire Council is seeking the views of residents and library users to help with its planning for reopening library services safely in the county during the COVID-19 pandemic.

The library service in Wiltshire was temporarily closed due to the COVID-19 pandemic on 20 March. The existing eBooks, eMagazines and eAudio service continues providing access to reading material, and on 27 March a new service launched via Facebook offering rhyme times, tea and chat, bedtime stories and online book groups. At the start of June, a Home Library service was launched, serving library members shielding and without digital access to download books; this service is currently used by approximately 100 people. The online library content produced since lockdown has so far generated more than 83,000 views.

To make sure the library services the council provides meet the needs of people safely and are as innovative in their delivery as possible, the council would like to hear the ideas and feedback from the public on how to reopen the services.

During this challenging time the council has to manage its resources carefully and has put forward three possible options for how the service might operate during the COVID-19 pandemic. People are also being encouraged to provide their own ideas to help the council deliver the most appropriate service in the circumstances and within the council's current resources.

The possible options take into account COVID-19 guidelines and social distancing measures and the resources available - meaning that there will be a partial and phased reopening of library services.

The possible options being considered include:

Option 1
 An order and collect service
This involves customers contacting the library service by email/phone to request books or other materials that they wish to borrow. This might include specific authors or topics such as crime or autobiographies. These would then be collected in person from a library. 

This would operate from 10 August at some main library hubs in Wiltshire, and in each of the 18 community areas across the county by the end of September. This means that 20 libraries could potentially be open by the end of September, subject to staff and finances being available.

Option 2 
An order and collect service with bookable computer access
The order and collect service as detailed above and the ability to pre-book a computer session for those without access to the internet.

This would operate from 10 August at some main library hubs in Wiltshire and in each community area across the county by the end of September.

Option 3
A socially distanced service offering the public some access to browse stock and use computers. This would operate in up to six libraries from the end of August and a maximum of a further four, subject to staff capacity and social distancing requirements.

A four-week public consultation is now underway and a survey can be accessed online. Hard copies will be made available at County Hall, Trowbridge; Monkton Park, Chippenham; and Bourne Hill, Salisbury. The consultation closes on 26 July 2020.

Following analysis of the feedback received, the favoured option will likely be introduced initially for a six-month period from 10 August. Monthly reviews will also be carried out to assess how the impact of COVID-19 is changing, the financial impact of operating, lessons learnt and the opportunities for change.

Cllr Philip Whitehead, Wiltshire Council Leader, said: "People are rightly passionate about their libraries and that's been evident in the astonishing take-up of our online services since lockdown in March. We're taking this opportunity to think about how we reopen the service safely, carefully and in a phased way during the COVID-19 pandemic.

"We have suggested some possible options on how we may reopen library services, but we really need people to share their thoughts and ideas on we can overcome the challenges we face at this time. We're looking forward to hearing what people think."

In the meantime, the Wiltshire Council libraries service has a range of online resources to keep people busy.

FAQs - consultation on reopening libraries during COVID-19 pandemic

Now that the Government has confirmed that libraries can reopen we have given ourselves some time to look at the guidance carefully and ensure that when we reintroduce some library services during the COVID-19 pandemic, that they are safe for the public, our staff and volunteers, and take into account our current resources and financial pressures. We also wanted people to get involved in our planning and to tell us how they think we should reopen and to provide any ideas they have. This will really help us shape the service we provide during the COVID-19 pandemic.  Our aim is to reopen some library services at the conclusion of the consultation and that will mean we have time before then to carefully plan, using people’s feedback, and ensure we aren’t rushing back – which will be beneficial to our staff, volunteers and the public. 

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Following analysis of the feedback received during the consultation, the favoured option will likely be introduced initially for a six-month period. We hope to have reopened some services by 10 August but that date could change. Monthly reviews will also be carried out to assess how the impact of COVID-19 is changing, the financial impact of operating, lessons learnt, what library-users are telling us, and possible opportunities for change

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Due to the COVID-19 pandemic and its impact on our finances and resources, we will not be able to open all libraries in Wiltshire straight away. There are 33 libraries in Wiltshire, including mobile libraries, and unfortunately it won’t be possible to run all those services during the COVID-19 pandemic, but we’ll still be aiming to provide an innovative and vibrant service to people Following analysis of the consultation feedback, some services will return initially for a six month period, likely to be from 10 August. There will be regular reviews in between to see how effective this is proving to be. When the consultation has concluded we will detail the plans for reopening services during the COVID-19 pandemic.  Close

Given that the services libraries provide will be different during the COVID-19 pandemic when some are reopened, we felt it would be beneficial to ask residents to provide feedback on the options we are considering when we reopen services. The consultation gives people the opportunity to look at the options we are considering when planning to reopen some library services, to help ensure they meet the needs of the public safely and are as innovative in their delivery as possible. We also welcome people’s ideas on how they think we should reopen services during the pandemic, given our resources, and we look forward to seeing what suggestions come in.

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Given current COVID-19 social distancing measures and our current resources and financial pressures, it means we aren’t currently in a position to offer the same service during the COVID-19 pandemic as before. However, we are working hard to ensure residents still have some library services available to them during the COVID-19 pandemic. In the meantime, our libraries service has a range of online resources to keep people busy. 

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Last updated: 1 July 2020 | Last reviewed: 1 July 2020

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