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11 March 2019

New digital service makes it easy to pay your council tax online

Wiltshire Council has today launched a new digital service that allows you to pay your council tax simply, quickly and securely online, 24 hours a day, 7 days a week.

The new service can also provide a history of your account payments and payments due, plus you can amend your direct debit details, print a bill, claim a discount and change your address online.

Joining the online service is easy you'll need your council tax number, found at the top of your bill, as well as your name and address, to begin the short authentication process. If you have an existing council tax direct debit with Wiltshire Council, you do not need to do anything; however, you can still register on the new system to take advantage of all the council tax account features.

Full details of how to sign up and use the new service will be included with your council tax bill, due to drop through your letterbox from 11 March.

Philip Whitehead, cabinet member for ICT, said: "We're delighted to offer this new service to our residents, which makes it simpler and easier to pay and manage their council tax online, at a time convenient to them.

"This is just the start of our ambitious digital programme, which will make it easier for residents to access a range of our services securely online at a time of their choosing.

"I would encourage all residents to sign up for the new online council tax service and create an account, as it will make it easier for them to manage their council tax payments each year. It will also free up officer administration time, so we can deliver services more effectively."

The new service is part of Wiltshire Council's digital programme, which will make our services more easily accessible for our customers. We will be adding more services over time and are working towards creating a Citizen ID, which allows resident to access services online with one sign on.

Residents will still be able to contact the council via traditional means, such as over the phone or face to face. The digital programme is anticipated to bring more than £5m of savings for the council by 2020.

Find out more about the new digital service and sign up.

Last updated: 11 March 2019 | Last reviewed: 11 March 2019

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