Pay your parking ticket

Please tell us what you think about our website, we welcome your feedback.

You can pay your parking penalty by any of the following methods:

• Pay online
• By post (Wiltshire Council, Parking Services, PO Box 3106, Chippenham, Wiltshire, SN15 9BE.
  Cheques, should be made payable to Wiltshire Council.  Quote the Penalty Charge Notice number on the back.  , We recommend registered delivery.
• Credit/debit card (by telephone)
  Using the 24 hour automatic payment line on 0300 456 0119.  Please make sure the system has confirmed your payment before you end the call, otherwise the payment will not be taken.

Alternatively you may wish to challenge your PCN

The charges

There are two different levels of penalty charge, a higher level penalty charge and a lower level penalty charge, according to the seriousness of the parking contravention.

Higher level penalty charge

• £35 if you pay within 14 days of the issue of the parking penalty. This period may be extended if you write within 14 days.
• £70 outside the first 14 days.

Lower level penalty charge

• £25 if you pay within 14 days of the issue of the parking penalty. This period may be extended if you write within 14 days.
• £50 outside the first 14 days.

It is your responsibility to ensure that any payment is received by the Parking Office within the stated time period. If posting any payment, to avoid any claim for full or increased charge, please take into account normal Royal Mail delivery times.

Levels of penalty charge

The following penalty charges apply in Wiltshire.

Contravention	Higher or lower Penalty charge	Location
Parked in a loading area during restricted hours without reasonable excuse	Higher	Off-street loading areas
Parked without payment of the parking charge	Lower	Off-street car parks
Using a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibited	Higher	Off-street car parks
Parked for longer than the maximum period permitted	Lower	Off-street car parks
Parked in a restricted area in a car park	Higher	Off-street car parks
Parked after the expiry of paid for time	Lower	Off-street car parks
Parked in a car park without clearly displaying a valid pay & display ticket or voucher or parking clock	Lower	Off-street car parks
Parked with additional payment made to extend the stay beyond time first purchased	Lower	Off-street car parks
Parked in a permit bay without clearly displaying a valid permit	Higher	Off-street car parks
Parked beyond the bay markings	Lower	Off-street car parks
Parked in a designated disabled person’s parking place without displaying a valid disabled person’s badge in the prescribed manner	Higher	Off-street car parks
Vehicle parked exceeds maximum weight or height or length permitted in the area	Higher	Off-street car parks
Re-parked within one hour* of leaving a bay or space in a car park	Lower	Off-street car parks
Parked in a car park or area not designated for that class of vehicle	Higher	Off-street car parks
Parked causing an obstruction	Higher	Off-street car parks
Parked in car park when closed	Lower	Off-street car parks
Parked in a pay & display car park without clearly displaying two**** valid pay and display tickets when required	Lower	Off-street car parks
Parked in a parking place for a purpose other than the designated purpose for the parking place	Lower	Off-street car parks
Parked with engine running where prohibited	Lower	Off-street car parks - this contravention may occur in certain coach bays.

Related information

Last updated: 20 January 2011