Car park maintenance and defect reporting

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We are responsible for maintaining all council-owned car parks within the county of Wiltshire. These comprise:

• Multi-storey car parks
• Surface car parks.
• Park and ride sites.

Regular inspections of these are undertaken and any defects found are programmed for repair by our technical support unit.  We are also responsible for the winter maintenance and salting to make our car parks as reasonably safe as possible for users.

Report a car park defect

Although the regular inspections capture most of the defects that occur, sometimes deterioration or damage occurs between inspections. As such we would like you to let us know if you notice any defect so that an ad-hoc inspection and remedial work can be carried out.

• Report a car park problem using our reporting form

Pay and Display machines

Please report any faults with the Pay & Display machines to the Parking Services Team as soon as possible.

All machines are checked regularly by trained staff but sometimes machines fail between checks or are vandalised and need remedial works. Most machines are linked wirelessly to the internet and constantly monitored for security reasons.

Report a faulty Pay and Display machine

Please make a note of the letter and location of the machine and contact us on 01249 706131 or use our online reporting form.

• Report a faulty ticket machine

To report a problem

If you consider the problem to be immediately dangerous, please telephone Wiltshire Council on 0300 456 0100, or visit any council office, or email parking@wiltshire.gov.uk

If the issue is not immediately dangerous you may also write to Parking Services, PO Box 3106, Chippenham, Wiltshire, SN15 9BE.

Winter maintenance

Our aim is to make the County's car parks as safe as reasonably possible for users. We salt the 43 most used car parks during the winter period (October to April) when there is a risk of ice in response to weather conditions, using specialist vehicles.

When we salt car parks

Decisions are based on ground temperatures rather than air temperatures, and salting is likely whenever ground temperatures are near freezing. Other factors like moisture, heat retention and time of day or night will influence the decision. Treatment by salt is normally carried out after the evening peak traffic period or before the morning rush. This is because frost and ice do not normally affect ground surfaces until late evening or early morning.

Which car parks we salt

With such a large number of car parks, it would be unrealistic and uneconomical to attempt to treat all of them. The car parks have been selected on size, location and number of users. See list below.

List of the 43 most used car parks 24kb

Please remember that the main priority for the council is to keep the major routes clear and if salt stocks fall or there are periods of prolonged cold weather, resources will be committed to the highway network. Therefore you should never assume a car park has been salted.

Last updated: 28 March 2011