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Maintenance and reporting a car park fault

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We are responsible for maintaining all council-owned car parks within Wiltshire. Regular inspections are undertaken and any defects found are programmed for repair. We are also responsible for the winter maintenance and salting to make our car parks as safe as possible for users.

Report a car park defect

Although regular inspections capture most of the defects, sometimes deterioration or damage happens between inspections. Let us know if you notice any defect so an inspection and repair work can be carried out.

  • Report a car park problem using our reporting form

Download the app

My Wiltshire app logoTo make life even easier, we have an app so you can report on the go using your smartphone. The MyWiltshire app is available to download at both the App Store (for iPhones and iPads) and from Google Play™ (for Android phones). You can attach information such as photos or videos and pinpoint the location of your report using the mapping software on your phone.

Apple App Store logo

Pay and Display machines

All machines are checked regularly, but sometimes machines fail between checks or are vandalised and need remedial works. Most machines are linked wirelessly to the internet and constantly monitored for security reasons.

Report a faulty Pay and Display machine

Please make a note of the letter and location of the machine and contact us on 01249 706131 or use our online reporting form.

To report a problem

If you think the problem is immediately dangerous, please telephone Wiltshire Council on 0300 456 0100, visit any council office, or email parking@wiltshire.gov.uk.

If the issue is not immediately dangerous, you can also write to:

Parking Services
Wiltshire Council
Monkton Park offices
Monkton Hill
Chippenham
Wiltshire
SN15 1ER

Winter maintenance

We aim to make our car parks as safe as possible for users. We salt the 43 most used car parks during the winter period (October to April) when there is a risk of ice in response to weather conditions, using specialist vehicles.

When we salt car parks

Decisions are based on ground temperatures rather than air temperatures, and salting is likely whenever ground temperatures are near freezing. Other factors such as moisture, heat retention and time of day or night will influence the decision. Treatment by salt is normally carried out after the evening peak traffic period or before the morning rush. This is because frost and ice do not normally affect ground surfaces until late evening or early morning.

Which car parks we salt

With such a large number of car parks, it would be unrealistic and uneconomical to attempt to treat all of them. The car parks have been selected on size, location and number of users. See list below.

PDFList of the 43 most used car parks List of the 43 most used car parks 24kb

Please remember that the main priority for the council is to keep the major routes clear and if salt stocks fall or there are periods of prolonged cold weather, resources will be committed to the highway network. Therefore you should never assume a car park has been salted.

Contact Details (LiveLink)

Multiple Contacts:
eMail: parking@wiltshire.gov.uk
Telephone: 0300 4560100
Out of hours:
Fax:
Postal Address:

Parking Services
Wiltshire Council
Monkton Park offices
Monkton Hill
Chippenham
Wiltshire
SN15 1ER


In Person:
DX:

Last updated: 17 July 2014

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