Pay for parking by phone (Salisbury Only)

Wiltshire Council is currently trialling mobile phone payment systems. You can now pay for your parking in Salisbury's main car parks by picking up your mobile phone. Wiltshire Council is committed to increasing access channels to all services across the County and if the trial is successful other towns may be included at a later date.

You can now pay for your parking in Salisbury's main car parks by picking up your mobile phone.

RingGo is a quick, easy to use mobile phone service, allowing you to pay for your parking with a credit or debit card, rather than using cash at a machine. When you park your car in a parking area which features the RingGo service, you can simply call the local number shown on nearby signs and pay for your parking over the phone.

The scheme applies to most car parks in Salisbury:

How do I register with RingGo?

You can pre-register with RingGo on the internet. Simply follow this link - https://www.MyRingGo.co.uk/register

Or you can register at the time you first call to use the service. The number to call is shown on the boards located around the car parks.

If you are parking in by Salisbury, the local number to ring is: 01722 562564

When you phone for the first time, (if you haven’t pre-registered on line) you will be asked to provide:

  • The number plate, colour and make of your vehicle
  • The four digit location code for where you are parked. Each car park which offers RingGo as a means of payment has its own individual location number. Local tariff boards provide this information.
  • The length of time for which you want to park, and
  • Your payment card details

You will also be asked if you want a text confirmation of your parking session and a text reminder when your parking session is about to run out.

The initial registration process may take a couple of minutes, but future calls to park will be much quicker – only about 30 seconds or so.

Parking with RingGo

The next time you call, RingGo remembers you from last time (by recognising your mobile phone number) and will ask you to:

  • Confirm the vehicle you want to park
  • Confirm the location
  • Say how long you want to park, and
  • Provide the security code from your credit card

Again, you will be asked if you wish a text confirmation or reminder.

How much does RingGo cost?

There is no charge for registering with RingGo and no charge for the PIN confirmation text when you set up your account.

When you park your vehicle with RingGo, you will pay a 20p convenience charge on top of the normal parking tariff charges which apply. These parking charges will be shown on your monthly credit/debit card statement.

There is also the local call to the RingGo service – but if you have a mobile phone package which includes free bundled minutes, your call to RingGo is likely to be included within this. In any case, once you are registered, the call to park your car each time is very quick – usually less than a minute.

If you wish to receive a text confirmation of your parking session or a reminder when your parking session is about to run out, there is an additional 10p charge per text for these options.

Benefits of RingGo - extending your parking session

Unlike normal parking sessions, you can remotely top up your parking fee when you use RingGo. If you want to extend your stay in the car park, simply call RingGo again (log the number in your phone “contacts” or retrieve it from your “dialed numbers”) and the service will ask you:

  • How long you want to extend for
  • What your card security code is

Can I get a VAT receipt?

If you need a VAT receipt for your RingGo parking session, you can view and print it online at www.MyRingGo.co.uk. For security you will be asked to enter your 4 digit PIN which was provided to you the first time you used the service.

RingGo Gold members can have their VAT receipts automatically emailed to them on a 3, 6 or 12 month basis for a small fee.

Location numbers

The table to the right provides information on the parking zone numbers in your local area:

RingGo is also offered at Salisbury station. For more information on this and where else RingGo operates, please see https://www.myringgo.com/whereitworks

More information:

For general information about RingGo please visit www.RingGo.co.uk

If you have a specific question about how RingGo operates, please visit http://help.myringgo.com/ – the RingGo help centre.

Who are Cobalt Telephone Technologies?

Cobalt Telephone Technologies are a British-based company who have developed the RingGo service. We have over ten years experience developing and managing innovative automated telephone and web-based solutions which streamline high-volume, real-time operational processes – mostly in support of the transport industry.

For more information on Cobalt Telephone Technologies, please see www.ctt.co.uk

Contact Details

Email: parking@wiltshire.gov.uk
Telephone: 01722 562564

Last updated: 12 October 2009