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Street cleaning

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Fly tipping

Fly tipping is the illegal dumping of waste and is a criminal offence. Fly tippers can be fined up to £50,000 (this amount is unlimited if convicted in a Crown Court) and even be sent to prison for up to five years.

Waste is often dumped from vehicles and the owner can also be prosecuted if the vehicle (not the driver) is identified. The police also have the powers to seize vehicles used for fly tipping.

Where we become aware of an instance of fly tipping on council maintained land we will arrange for collection and disposal within the statutory time frame.

If you come across fly tipped rubbish please do not touch it and report it to us as soon as possible. This not only protects against potential injury from the harmful waste items that may be present, but also helps preserve any evidence that may be within the waste for investigation purposes.

To help reduce fly tipping, the council operates a chargeable special collection service for bulky items.

Legislation:

Report an issue

Dog mess

Dog owners must, by law, pick up any mess made by their pets in public places such as roads, footpaths, school playing fields, sports fields and parks. Our enforcement officers can issue on-the-spot fixed penalty notices and refer offenders for prosecution.

Dog mess is classed as litter.  When present at an unacceptable standard (a number of deposits, or dog mess combined with litter at one location) the council has a duty to clear the dog mess.

Legislation:

If you are reporting persistent dog fouling or making a complaint against a named individual please email the dog warden at lostdogs@wiltshire.gov.uk

Report an issue

Fly Posting

Fly posting is the unauthorised placing of posters, advertisements and notices on lamp posts, railings, phone boxes, bus stops, public toilets and other equipment or signs in public areas.

Fly posting is an offence and offenders can be fined up to £2500. Any illegal advertising will be removed by the council without notice.

Where we become aware of any fly posting on council land we will:

  • Take reasonable steps to contact the originator of the signage.
  • If deemed appropriate remove the fly posting
  • Return the signage to a depot where it will be stored for a period of 28 days prior to disposal. During this time we accept no liability for loss or damage of the signs.

Legislation:

Report an issue

Graffiti

Graffiti is the illegal placing of words or pictures that are drawn, painted, written or carved on walls and other surfaces. Our enforcement officers can issue on-the-spot fixed penalty notices and will report offenders to the police.

Where we become aware of graffiti on any assets within the highway or council owned property, we will:

Take steps to remove graffiti within the statutory time frame.

If the graffiti is of an offensive nature then we will look to remove it.  If this is not possible, then it will be obscured by either over-painting or via another suitable method within an accelerated timeframe.

Where graffiti is on private property it is the responsibility of the owner to remove and is a Planning Enforcement issue or Amenity Enforcement issue.

Legislation:

Report an issue

To report graffiti on utility owned sub stations please contact the utility company:

Street litter and public litter bins

Our street cleaning teams pick up litter and empty litter bins on a regular basis. Town centre bins are checked and emptied daily with smaller areas done weekly or fortnightly.

  • A limited number of litter bins will be provided across the county.  
  • Litter bins will be placed in identified high user areas.  
  • Town and parish councils can provide litter bins and collections in their areas.
  • Dropping litter on private or public land, parks, pavements, roads and rivers, including cigarette butts and chewing gum is an offence and our enforcement officers can issue on-the-spot fixed penalty notices.
  • Identified town centres on week days will receive two hours of proactive litter collection in the morning.
  • We will remove litter where present at an unacceptable level (Code of Practice for Litter and Refuse) when reported.   
  • We will undertake random proactive inspections of areas and will remove any litter found present that is at an unacceptable standard.
  • We will work with local businesses and communities to address litter issues.

We are pleased to support local communities in the setting up of their own litter collection initiatives. This would include training litter champions in carrying out risk assessments together with how to organise litter events andthe provision of equipment packages (signs, cones, bags etc). For one-off events, we can loan out litter collection equipment. With all events on council owned land, we will arrange the collection of any waste collected if required.

Legislation:

Report an issue

Street sweeping

We will undertake random proactive inspections of areas and will remove detritus when found present that is at an unacceptable standard (PDFCode of Practice for Litter and Refuse Code of Practice for Litter and Refuse 806kb).

We will work with communities to address detritus issues.

We are pleased to support local communities in the setting up of their own sweeping initiatives. This would include training litter champions in carrying out risk assessments together with how to organise litter events andthe provision of equipment packages (signs, cones, bags etc). For one-off events, we can loan out litter collection equipment. With all events on council owned land, we will arrange the collection of any waste collected if required

Legislation:

Report an issue

Dead animals on public land

We remove dead animals from all roads and public spaces. We remove wild animals such as badgers, foxes, and deer along with domestic pets such as cats and dogs. If pets are found we will try to find the owners through the pet’s collar or microchip.

We do not collect any animal smaller than a domestic cat. If you find a dead animal of smaller size, you can either deal with it yourself by double bagging the animal and putting it in the domestic waste bin, or leave the animal to decompose naturally.

Please contact us to report a dead bird. However, if you find more than five dead swans, wild gulls, waders or ducks, please contact the Defra Helpline on 08459 33 55 77, Monday to Friday – 9am to 5pm. You will be asked for details of the birds and the location.

We do not remove farm animals (such as cows, sheep or pigs), and you should report any dead farm animals to the owner. We do not collect dead animals from private property.

We use a specialised team to remove dead animals and, unless a road is being blocked, the dead animal may be left in place until our next scheduled visit to the area.

Where a dead animal is reported we will:

Remove the carcass for disposal within the statutory timescale.  Should the carcass be in a position that is considered a hazard to highway users, more urgent attendance will be arranged.

If the carcass is obviously a pet, it will be stored for a period of one week prior to disposal.

Report an issue

Needles and syringes found on council land

We will collect needles and syringes left lying on our land. Please do not touch anything you find, as it could be dangerous. Please make a note of its location and report it immediately.

Needles and Syringes on the highway or amenity land will be cleared when reported as an emergency response.

We operate a sharps box collection service for people who need regular collection of needles used at home for medical purposes.

If you discover discarded sharps on privately owned land, it is the responsibility of the land owner to have them safely disposed of. There are a number of specialist companies who specialise in the collection and disposal of hazardous waste.

Report an issue

Public toilets

Wiltshire Council has delegatated its public convenience service to local town and parish councils.

If there is an issue with a facility, please contact the relevant town or parish council.

Disabled toilet facilities are available at 10 sites using the national key scheme operated by RADAR the disability network.

Contact Details (LiveLink)

Multiple Contacts:
eMail: localhighways@wiltshire.gov.uk
Telephone: 0300 456 0105
Out of hours:
Fax:
Postal Address:
In Person:
DX:

Last updated: 3 July 2015

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