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Roads - pavements - maintenance

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Summary of Service

Wiltshire County Council has the responsibility for the maintenance of almost all of the surfaced footways and pavements within the County. The County Council regularly inspects its Footways for defects where levels vary by 15mm or more. These defects are repaired very quickly. Surfaces that may appear poor, through cracking or minor surface deterioration are left for subsequent resurfacing.

Details of Service

CLARENCE (an acronym for Customer Lighting And Roads Enquiry Centre) is a Wiltshire County Council provided service centre set up to allow you to quickly and easily report road and lighting defects and hazards.

If you see a potential trip hazard in any Footway or Pavement, which exceed 20mm, the County Council would like to know about it. Please report it to CLARENCE, and the site will be promptly inspected by a technician and any necessary action taken. Cosmetic defects will not be repaired, as the key priority of the County Council is safety.

Freephone: 0800 23 23 23
Mobile phone users and for calls outside Wiltshire please telephone: 01225 777234 or email clarence@wiltshire.gov.uk

Contact Details

By Post
Customer Care Unit
Wiltshire County Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN

By Email
clarence@wiltshire.gov.uk

By Telephone
0800 23 23 23 - Mobile phone users, and for calls from outside Wiltshire 01225 77 72 34


A to Z NamesRoads - pavements - maintenance, Roads - pavements - maintenance
KeywordsPavements (including dangerous paving)
PID No.537
IPSV CategoryPavements
Level 1 NameRoads - pavements - maintenance
IPSV ID1332

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Customer Contact Centre
Email: Customer Care

Telephone : 01225 713000
Textphone : 01225 712500
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Opening Hours:
Mon to Thurs - 8.30am - 5.20pm
Fri - 8.30am - 5.00pm

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Wiltshire County Council
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN