Building control service charter

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Our Goals:

1. To make obtaining Building Regulation Approval for your project as simple as possible.
2. To help you ensure that the work is carried out in accordance with Building Regulations and other standards, using our technical knowledge and local expertise.
3. To provide the best possible professional service founded on quality, impartiality, best value and the recommendations of the national Building Control Performance Standards.
4. To monitor and actively help maintain the safety of the built environment in Wiltshire.

To achieve these we aim to:

• To give you help and advice at design stage before you make an application.
• To deal with your application quickly and efficiently.
• To provide a consistent and improving level of service.
• To provide an out of hours message service for inspection requests.
• To provide a technical advisory service during office opening hours.
• To carry out all inspections promptly.
• To reply to enquiry letters and emails within ten working days.
• To make all our surveyors contactable by mobile phone.
• To liaise effectively with other agencies and partners to help ensure that the work complies with all relevant requirements.

Did we get it wrong?... let us put it right

We aim to provide high quality services, but occasionally things can go wrong. If you are unhappy with our service, please tell us so that we can put things right. Information about Wiltshire Council services can be made available in other formats (such as large print or audio) and languages on request. Please contact the council using details below.

Financial Statement:

This is our annual financial statement for 2010 – 2011 published as required under ‘The Building (Local Authority Charges) Regulations 2010.

Building Regulations financial statement 2010/2011 194kb

Last updated: 9 November 2011