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Building control service charter

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Our Goals:

  1. To make obtaining Building Regulation Approval for your project as simple as possible.
  2. To help you ensure that the work is carried out in accordance with Building Regulations and other standards, using our technical knowledge and local expertise.
  3. To provide the best possible professional service founded on quality, impartiality, best value and the recommendations of the national Building Control Performance Standards.
  4. To monitor and actively help maintain the safety of the built environment in Wiltshire.

To achieve these we aim to:

  • To give you help and advice at design stage before you make an application.
  • To deal with your application quickly and efficiently.
  • To provide a consistent and improving level of service.
  • To provide an out of hours message service for inspection requests.
  • To provide a technical advisory service during office opening hours.
  • To carry out all inspections promptly.
  • To reply to enquiry letters and emails within ten working days.
  • To make all our surveyors contactable by mobile phone.
  • To liaise effectively with other agencies and partners to help ensure that the work complies with all relevant requirements.

Did we get it wrong?... let us put it right

We aim to provide high quality services, but occasionally things can go wrong. If you are unhappy with our service, please tell us so that we can put things right. Information about Wiltshire Council services can be made available in other formats (such as large print or audio) and languages on request. Please contact the council using details below.

Financial Statement:

This is our annual financial statement for 2010 – 2011 published as required under ‘The Building (Local Authority Charges) Regulations 2010.

PDFBuilding Regulations financial statement 2010/2011 194kb

Contact Details (LiveLink)

Multiple Contacts:
eMail: buildingcontrolnorth@wiltshire.gov.uk
Telephone: 01249 706674
Out of hours: 0845 056 8035
Fax:
Postal Address: Building Control
Wiltshire Council
Monkton Park
Chippenham
SN15 1ER
In Person:
DX:

Contact Details (LiveLink)

Multiple Contacts:
eMail: buildingcontrolsouth@wiltshire.gov.uk
Telephone: 01722 434519 or 01722 434523
Out of hours: 0845 056 8035
Fax:
Postal Address: Wiltshire Council
PO Box 2281
Salisbury
SP2 2HX
In Person: Wiltshire Council
27-29 Milford Street
Salisbury
Wiltshire
SP1 2AP
DX:

Contact Details (LiveLink)

Multiple Contacts:
eMail: buildingcontroleast@wiltshire.gov.uk
Telephone: 01380 734777
Out of hours: 0845 056 8035
Fax:
Postal Address: Building Control
Wiltshire Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN
In Person:

Wiltshire Council
Shurnhold Offices
Shurnhold
Melksham
Wiltshire
SN12 8GQ

Please note you will need to make an appointment before coming to the office using the above email or telephone number.

DX:

Contact Details (LiveLink)

Multiple Contacts:
eMail: buildingcontrolwest@wiltshire.gov.uk
Telephone: 01225 770321
Out of hours: 0845 056 8035
Fax:
Postal Address: Building Control
Wiltshire Council
165 Bradley Road
Trowbridge
BA14 0RD
In Person:

Wiltshire Council
Shurnhold Offices
Shurnhold
Melksham
Wiltshire
SN12 8GQ

Please note you will need to make an appointment before coming to the office using the above email or telephone number.

DX:

Last updated: 16 February 2012

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