Exit Accessibility View

Transport complaints and problems

If you suspect that your child may be being bullied whilst travelling to or from school, report the matter to the school and to the transport support and training team within the passenger transport unit. The team will request a drivers report, obtain CCTV evidence (if available) and a bus prefects report. The issues raised will then be investigated.

Close

Contact the transport support and training team within the passenger transport unit and give details of your child’s transport with your specific concerns. Depending on the concerns raised, the team will then implement a full investigation and take any necessary action to ensure that the concern is resolved in the shortest possible time.

Close

Contact the transport support and training team within the passenger transport unit and give details of your child’s transport with your specific concerns. Depending on the concerns raised, the team will then implement a full investigation and take any necessary action to ensure that the concern is resolved appropriately in the shortest possible time.

Close

If you live less than the 2 or 3 miles but you are concerned about the safety of children who may have to walk the route to school, help with transport may be provided in some instances.  Contact the passenger transport unit to discuss your case.

Close

Go to student services/school office and request a lost ticket form which includes a 2 week temporary pass.

Complete and send this form, together with a payment of £10.00 (cheque or PO payable to Wiltshire Council) to the passenger transport unit.

Alternatively, payment can be made by credit or debit card over the phone on 0300 456 0100. Ensure you obtain the student’s individual reference number from passenger transport before making the payment.

Close

Go to student services/school office and request a replacement ticket form which includes a 2 week temporary pass.  Return the damaged pass with the top portion of the form for a free replacement pass to be issued

Close

Go to student services/school office and request a replacement ticket form which includes a 2 week temporary pass. Return the incorrect pass with the top portion of the form for a free replacement to be issued.

Close

Send your bus pass back to the passenger transport unit so that it can be cancelled.

Refunds may be given depending on when the returned pass is received (if paid for previously).

Close

Share this page

Contact us

passengertransport@wiltshire.gov.uk

01225 712852

Wiltshire Council
Passenger Transport Unit
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN

Last updated: 13 February 2018 | Last reviewed: 13 February 2018