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Advice to consumers


  • All consumers with an enquiry or complaint must begin the process by calling or emailing the Consumer helpline, as detailed below
  • Please do not write or send documents to the Trading Standards Department unless you are requested to do so
  • The consumer helpline is operated on behalf of Trading Standards and will keep them informed of your complaint and its progress
  • Trading Standards are unable to accept complaints direct – all complaints must begin via the helpline where practical advice will be offered
  • Any matter involving criminal activity will be automatically notified to the relevant trading standards for both consumer and business
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We achieve this through:

  • Working with our partner organisation Citizens Advice Consumer Service
  • In partnership with the Citizens Advice Consumer Service; providing consumer advice, information and education to create confident, knowledgeable and demanding consumers
  • Securing compliance with the law to protect the consumer and to ensure legitimate businesses are not undermined by unfair competition and unfair trading practices
  • Providing advice and guidance to help reputable businesses comply with the law, plus advice for manufacturers, importers and retailers of all sorts of consumer goods, for farmers, for businesses who provide services to consumers
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Trading standards will provide you with all the guidance you need.

Consumer helpline and online services

The Citizens Advice Consumer Service provides free, confidential and impartial advice on behalf of Wiltshire Council Trading Standards for most consumer issues, energy and post complaints, either via their telephone helpline or their online service.  When you use that service to make a complaint or seek advice, the details will be logged on the Governments National Database and then shared with Wiltshire Trading Standards for their information and review unless you request otherwise.

If you have a consumer issue and need advice or information you should contact Citizens Advice by telephone on 03454 04 05 06.

For textphone dial 18001 followed by Citizens Advice consumer helpline number 03454 04 05 06.

The Citizens Advice helpline is open every weekday (Monday to Friday) 9am to 5pm, excluding bank and public holidays.

You can get advice by email, by filling out the consumer query online form.

The GOV.UK website has advice on many aspects of living in the UK, including employment, housing, education and debt recovery.

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Last updated: 20 February 2017 | Last reviewed: 20 February 2017