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Trading standards

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Wiltshire Trading Standards Service is here to protect the interests of Wiltshire consumers and businesses.

This website is part of our service to our traders and residents but you are free to browse this site no matter where you live.

Find your local service at Trading Standards Central

Trading Standards Institute (TSI)

TSI is a training and membership organisation that has represented the interests of the Trading Standards profession since 1881 nationally and internationally.  We aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities.

TSI’s members are engaged in delivering frontline trading standards services in local authorities and in businesses.  We are also supporting the delivery of initiatives such as the advice services Consumer Direct, UK ECC and UK ECCS.

UK European Consumer Centre (UKECC)

The UK European Consumer Centre is part of the European Consumer Centre Network (ECC-Net). There are 29 centres covering Europe, plus Iceland and Norway. The aim of the network is to provide advice and support to consumers who have a dispute with a trader based in a European country outside the UK. The network will assist consumers in the attempt to resolve the complaint.

UK ECC can provide advice in the following main areas: buying goods and services, online shopping, internet auctions, holidays, timeshare and holiday clubs, air travel.

UK ECC is co-funded by the Department for Business, Innovation and Skills (BIS), and the European Commission.

The Trading Standards Institute hosts the UK ECC service at its head office in Basildon, Essex.

Citizens Advice Consumer Service

Wiltshire Council's Trading Standards Service works in partnership with Citizens Advice to provide free, confidential and impartial advice on consumer issues, energy and post.

For help on most consumer issues and for advice, you can contact Citizens Advice by telephone on 03454 04 05 06.

The Citizens Advice Helpline is open every weekday Monday to Friday 9am to 5pm, excluding bank and public holidays.

You can also contact Citizens Advice by filling out an online form with your enquiry.

Contact Details (LiveLink)

Multiple Contacts:
eMail: tradingstandards@wiltshire.gov.uk

03454 040506

Out of hours:
Postal Address:
In Person:

Last updated: 20 November 2015



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