
CLARENCE (an acronym for Customer Lighting And Roads ENquiry CEntre) is a Wiltshire County Council provided service centre set up to allow you to quickly and easily report road and lighting defects and hazards.
If you have spotted a defect or fault on a Wiltshire road or right of way or cycle lane, such as a pothole, a broken street light or a blocked route? Then we at WCC want to hear from you.
To report a defect you can either:
or
email: clarence@wiltshire.gov.uk
or
Call freephone 0800 23 23 23
Mobile phone users, and for calls from outside Wiltshire 01225 77 72 34
By Post
Customer Care Unit
Wiltshire County Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN
By Email
By Telephone
Call freephone 0800 23 23 23
Mobile phone users, and for calls from outside Wiltshire 01225 77 72 34
By Fax
01225 713488
Opening Hours
Monday to Friday 8:30am - 5:00pm.