Clarence - Roadwatch

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Clarence Logo

CLARENCE (an acronym for Customer Lighting And Roads ENquiry CEntre) is a Wiltshire County Council provided service centre set up to allow you to quickly and easily report road and lighting defects and hazards.

If you have spotted a defect or fault on a Wiltshire road or right of way or cycle lane, such as a pothole, a broken street light or a blocked route? Then we at WCC want to hear from you.

To report a defect you can either:

Report a Fault Online

or

email: clarence@wiltshire.gov.uk

or

Call freephone 0800 23 23 23

Mobile phone users, and for calls from outside Wiltshire 01225 77 72 34

Contact Details

By Post

Customer Care Unit
Wiltshire County Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN

By Email

clarence@wiltshire.gov.uk

By Telephone

Call freephone 0800 23 23 23

Mobile phone users, and for calls from outside Wiltshire 01225 77 72 34

By Fax

01225 713488

Opening Hours

Monday to Friday 8:30am - 5:00pm.

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Customer Contact Centre
Email: Customer Care
Tel: 01225 713000
View Out of hours numbers

Opening Hours:
Mon to Thurs - 8.30am - 5.20pm
Fri - 8.30am - 5.00pm

Website enquiries
Email: Customer Care

Wiltshire County Council
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN