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Wiltshire Council awards family hubs contract to give families access to more support in their communities

Wiltshire Council has awarded a contract worth £3m per year to Spurgeons to provide new family hubs in communities throughout the county.

Published 14 December 2023

The new model, which will begin in April 2024, will give greater local community support and guidance for families and young people aged from 0 to 19, extending to 25 for those with Special Educational Needs and Disabilities.

The plan follows the government's drive for family hubs and includes hubs in community buildings throughout the county, plus main hubs in Trowbridge, Chippenham and Salisbury.  There will also be a digital platform that can be accessed on phones, tablets or computers, offering information, support, and courses.

Each hub will have its own team of navigators. They will have a visible presence in the community to ensure they are on hand to offer help to families that need it, and to signpost and create links to other agencies, such as local schools and early years providers.

Cllr Laura Mayes, Cabinet Member for Children's Services, said: These new hubs will streamline access to support for families, aligning with our Business Plan missions to empower people to lead enriched lives and give children the best start in life.

As well as face to face support from trained, specialist navigators, families will be able to access a digital platform that will be able to offer advice and support at any time of the day or night.

We're looking forward to these hubs opening from April in communities throughout Wiltshire to make a positive difference to the lives of Wiltshire's families, children and young people.

Ian Soars, Chief Executive of Spurgeons, said: Spurgeons has supported children and families in Wiltshire for many years and we are absolutely delighted to have the opportunity to continue this invaluable work.

We are excited and committed to making the family hub vision a reality for local children, young people and their parents. Partnering with Wiltshire Council, our skilled, experienced and compassionate team will continue to deliver high quality, innovative support.

The list of locations is as follows. Opening days and times will be available in March, before the hubs open.

Main Hubs:

  • County Hall, Trowbridge
  • Monkton Park, Chippenham 
  • Five Rivers Health and Wellbeing Centre, Salisbury

Navigator locations: 

  • Amesbury Library 
  • Bradford on Avon Library 
  • Bulford: The Beeches
  • Calne Library 
  • Chippenham Monkton Park and Library 
  • Corsham - Springfield Campus 
  • Cricklade Leisure Centre 
  • Devizes Library 
  • Downton Library 
  • Malmesbury Library 
  • Marlborough Library 
  • Melksham Community Campus 
  • Mere School/Town Council, library 
  • Pewsey The Vale Community Campus 
  • Royal Wootton Bassett library 
  • Salisbury Library and Five Rivers Health and Wellbeing Centre 
  • Tisbury Nadder Centre 
  • Tidworth Leisure Centre 
  • Trowbridge Library
  • Warminster Library 
  • Westbury Community Project Hub 

Courses and groups will be facilitated in: 

  • Libraries 
  • Leisure centres 
  • Campuses 
  • Schools 
  • Community buildings 

To find out more about Spurgeons, people should go to Spurgeons: Digital Family Hub (opens new window).

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