Inspection of Adult Social Care Services in Wiltshire

All local authorities provide adult social care services for residents. The CQC is the independent regular of health and social care in England. The CQC are assessing how local authorities meet their duties in relation to adult social care, under Part 1 of the Care Act (2014). Once assessed, the CQC will publish reports to provide independent assurance to people of the quality of care in their area. This process was introduced in December 2023 and the CQC are aiming to assess all 153 local authorities in England with a two-year phased approach.

The assessment process involves a review of strategic and performance related evidence, speaking with staff teams, health and social care professionals, and hearing from people who receive adult social care about their experience.

The CQC assessment of adult social care at Wiltshire Council began on 15 April 2024.  The full assessment process could take up to six months for the CQC to complete.

On 3 May Wiltshire Council submitted a range of evidence to the CQC for its review, including our adult social care strategies and market position statements available on Adult social care policies and strategies.

Also we shared information about our adult social care services, available on the Your Care Your Support Wiltshire (opens new window) website. The CQC will now visit week beginning 23 September when the next stage of the assessment is going to take place.  

The CQC will produce a report which has these features:

• A short summary of the key features of the local authority
• Up to date findings
• Focus on people's experiences of care including what they have said about their experience and how we used it in our assessments.
• Areas that need to improve
• Areas of strength and good practice
• Whether the local authority is moving in the right direction.
• Wiltshire Council will also share details of this report so people can read through

Once reviewed by the council the report will be published and Wiltshire Council will be sharing the findings.

We welcome feedback from people and we encourage people to email our Voice It, Hear It providers at voice@communityfirst.org.uk (opens new window) to share feedback as this will be part of the information we share.