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Parking Services enforcement policy

Appeals, complaints and policy monitoring and review

Parking Services have a robust appeals process which is defined through the relevant legislation detailed in the previous pages.

There is a nationally recognised process which all local authorities follow. For more information visit GOV.UK: Parking fines and penalty charge notices - Challenging a ticket (opens new window)

Corporate complaints do not tend to become involved in complaints regarding PCNs as there is an appeals process already in place for customers to use. Part of that process is having their case heard by an independent adjudicator at the Traffic Penalty Tribunal.

Monitoring and review of the policy

A yearly review is conducted of this policy to ensure all references remain current and factually correct.

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