Public Protection Enforcement Policy

7. Qualifications and authorisations of officers

7.1 The Associate Director shall ensure that officers who carry out enforcement duties are appropriately qualified and trained.

7.2 The Associate Director shall ensure that officers carrying out enforcement duties are authorised in writing and that the extent of the authorisation is reviewed from time to time in the light of their qualifications and experience.

8. Equal opportunities

8.1 The service recognises that there is diversity within the community.

9. Complaints procedure

9.1 The Council has a formal complaints procedure which ensures that any complaint is dealt with quickly, consistently and helpfully. Complaints can be made in person, in writing, by email or on-line complaints form.

9.2 Where repeated or vexatious complaints are received advice may be sought from the corporate complaints officer.

10. Review

10.1 This Enforcement Policy will be reviewed every two years or when significant new legislation affects the policy and updated as appropriate.

11. Access to this policy

11.1 A copy of this policy is available on the Council website, or can be obtained by writing to the Public Protection Service, County Hall, Bythesea Road, Trowbridge, Wiltshire, BA14 8JN.