Report a problem with flooding or drainage

Flooded roads, blocked drains and gullies 

Contact the council to report a flooded road, blocked drain or gully. Report these using MyWilts:

Report a flooded road (my.wiltshire.gov.uk) (opens new window)

Sewers and burst water mains

Contact your local water company for blocked sewers or burst water mains. Most of Wiltshire is covered by Wessex Water or Thames Water, use your postcode to find your supplier: Find Your Supplier (water.org.uk) (opens new window).

Private drains: The drainage pipes located beneath your house, garden or driveway, belong to you and are your responsibility. If there's a problem it's up to you to contact and pay for an independent drain clearing company. Find out more: Responsibility for pipes and sewers (ofwat.gov.uk) (opens new window).

Tell us if you've been flooded

We report cases of flooding to government to help us secure financial support for our residents and businesses. If you have experienced internal flooding in your property, please tell us. Doing this also helps us understand the impact of flooding so we can improve flood defence infrastructure and reduce risk in the future.

Report a property flood (my.wiltshire.gov.uk) (opens new window)

Rivers

Call the Environment Agency incident hotline to report:

• collapsed or badly damaged river banks
• flooding from main rivers or the sea
• main rivers blocked by a vehicle or fallen tree causing risk of flooding
• unusual changes in river flow

Call: 0800 80 70 60 (emergency, 24 hours a day)

Canals

Contact the Canal and River Trust for canal flooding (caused when locks are operated incorrectly, or vandalised, and water levels become too high and go 'over the top').

Contacting us in an emergency (canalrivertrust.org.uk) (opens new window)

Or call 0800 47 99 947 (emergency, 24 hours a day)

More information on who is responsible

To understand more about who is responsible for what when it comes to flooding and drainage, these resources may be helpful:

• Who's responsible for what (nationalfloodforum.org.uk) (opens new window), or call their helpline on 01299 403055
• Responsibility for pipes and sewers (ofwat.gov.uk) (opens new window)
• Who you need to contact depends on what’s flooding (gov.uk) (opens new window)
• Who is responsible for managing flood risk? England (commonslibrary.parliament.uk) (opens new window)