Domestic abuse policy & procedure

13. Performance monitoring

13.1 The council will closely monitor the quality of the service that we provide in relation to domestic abuse by use of the following measures:

• Regular case reviews to ensure the timeliness of interventions
• Completing a resident satisfaction survey on all closed cases.

13.2 Every 24 months, or at an earlier date if necessary, staff will review and update this policy to reflect any changes in legislation, best practice or improvements identified by service inspections, scrutiny, or feedback from customers.

14. Communication and tenant involvement

14.1 The council consider good communication essential in raising awareness of domestic abuse therefore we will:

• Establish a resident engagement strategy and communication programme to support residents in their understanding of domestic abuse. This will assist us to support residents to report any concerns about domestic abuse and help us engage with vulnerable and hard to reach residents.
• Share information clearly and transparently and ensure that information is available to residents via regular publications and use of social media.
• Residents will have the opportunity to be involved with raising awareness of domestic abuse by the following routes:
  A simple process to allow complaints/concerns to be raised.
  Residents will be encouraged to discuss queries and concerns with their Neighbourhood Officer and Resident Engagement Teams.
  Residents can provide scrutiny of the council's domestic abuse approach and performance by reporting to the Housing Board and other relevant tenant engagement activities.

14.2 Feedback from our partnership working forms a vital par of ongoing service development and continuous improvement. Feedback from both tenants and agencies we work in partnership with inform and assist us to continually improve our provision.