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Contact children's services

Who to contact if you are worried about a child

If you think a child or young person is at risk of significant harm, or is injured, contact:

0300 456 0108 - Multi-Agency Safeguarding Hub (MASH), standard working hours:

  • Monday to Thursday from 8.45am to 5pm
  • Friday from 8.45am to 4pm

0300 456 0100 - Out of hours service:

  • Monday to Thursday 5pm to midnight, Friday 4pm to midnight
  • Weekends and Bank Holidays from 9am - midnight
  • Phones are diverted to the Social Work Standby Service from midnight to 9am (7 days a week)

If there is immediate danger, phone the police or emergency services on 999

The Integrated Front Door service

The Integrated Front Door service provides a 24-hour response to concerns for children 7 days a week, 365 days a year and all staff in the team have training and experience in the support and safeguarding of children.

The service consists of the Multi Agency Safeguarding Hub (MASH), the Early Support Hub (ESH) and the Out of Hours Service (EDS) and is based in one hub in County Hall, Trowbridge. The service has been judged Outstanding by Ofsted, December 2023.

Other related services

How to make a complaint

Complaints can be submitted:

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