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Taxis and private hire licensing

Taxi complaint form

Please complete this form for complaints about hackney carriages (taxis), private hire vehicles and their drivers and operators licensed by Wiltshire Council. You are required to provide as much information as possible to enable a licensing officer to investigate the complaint and take the appropriate action.

If you wish to make an appointment for a new hackney carriage or private hire vehicle licence, you can do so by completing the request form. Please give as much information as possible to enable us to give you the most suitable appointment. Requests for appointments will be dealt with as soon as possible, during busy periods it may take up to ten days to process.

Taxi vehicle appointment request

Applying for a hackney carriage/private hire driver licence

Application process

See the hackney carriages/private hire driver application documents below. You should follow the step by step instructions provided.


Icon for pdf Medical Form [636.04KB]

Icon for pdf HC/PH Guidelines [496.53KB]

Icon for pdf New Driver Application Form [224.98KB]

Icon for pdf New Driver Step by Step Guide [192.26KB]

Notification and request forms

Icon for pdf Change of address form [67.3KB]

Icon for pdf HC vehicle advertising request form [70.63KB]

Icon for pdf Private hire exemption request form [68.3KB]

Icon for pdf Vehicle accident notification form [67.86KB]

Icon for pdf DBS Details Form [143.84KB]

Wheelchair accessible vehicles

The download below contains the list of vehicles designated for section 167 of the Equality Act 2010. The list contains all wheelchair accessible vehicles licensed by Wiltshire Council and includes contact details for the owner.

Icon for pdf Zone Map [145.68KB]

Icon for pdf Wheelchair Vehicles [61.85KB]

Hackney carriage maximum table of fares

North, South, East and West Zones


Icon for pdf Tariff Card [22.2KB]


Icon for pdf Wiltshire Council fit and proper policy for hackney carriage and private hire licences - 1 October 2019 [210.09KB]


Icon for pdf February 2017 [112.02KB]

Icon for pdf July 2017 [116.59KB]

Icon for pdf February 2018 [105.67KB]

Icon for pdf May 2018 [116.62KB]

Icon for pdf September 2019 [510.26KB]

Icon for pdf Newsletter November 2020 [996.43KB]

GDPR Information

Icon for pdf Subject information Notice template - taxi licensing (2) [55.22KB]

Public register

Icon for pdf Private Hire Register [73.88KB]

Icon for pdf Hackney Carriage Vehicle Register [353.26KB]

Wiltshire Council Taxi Rank Locations

Taxi Ranks on Private property

Taxi ranks on private property are managed by the land owner and usually require a permit or permission. All enquiries should be directed to the land owner and not to Wiltshire Council; this includes train station ranks.