Council Housing Tenant Handbook

Wiltshire Council owns over 5,000 properties mainly in the Salisbury and South Wiltshire area that are rented to tenants. Each property has a dedicated team of officers to manage all aspects of a tenancy, as well as providing support and advice.

We have designed this handbook to give you information about what it means to be our tenant, including your rights and responsibilities as well as ours.

Along with your tenancy agreement, this handbook will help you answer some of the questions you may have about your tenancy and your home. It also has details of who to contact for information and advice. Our officers will do everything they can to work with you to make sure any problems are resolved.

Contact Us

For repairs and maintenance enquiries, or to report a repair

Office hours are 8.30am to 5pm - any calls before or after these times will be diverted to the housing out of hours lines.

Tel: 0300 456 0117 - option 2

Email: housingrepairs@wiltshire.gov.uk (opens new window)

For general or tenancy related enquiries

Neighbourhood (tenancy) team Tel: 0300 456 0117 - option 4

Email: HSGMail@wiltshire.gov.uk (opens new window)

For enquiries or advice on paying your rent

Income (rents) team Tel: 0300 456 0117 - option 1

Email: housingincome@wiltshire.gov.uk (opens new window)

Website: wiltshire.gov.uk/housing-council-housing

Write to us or visit us: Housing Management, Wiltshire Council, Council House, Bourne Hill, Salisbury SP1 3UZ'

We also have two estate offices that are open on Tuesdays and Thursdays.

Bemerton Heath Estate Office, 151a Gainsborough Close, Salisbury Friary open between 9am and 5pm.

Estate Office, Whitefriars Road, Salisbury open between 10 am - 1pm Tuesday and 1pm and 4pm Thursday