Automated Account Balance Services

Wiltshire Council Housing offers an automated account balance service for tenants using SMS text and email messages.

You do not need to be registered for iHousing to use these services. To use the automated account balance service we require your mobile telephone number and/or your current email address.

Once we have these on our records you can then request account balances and the latest transactions 24/7.

To register a mobile number or email address, or to update the details we already hold for you, please call us on 0300 456 0117 - option 4.

SMS Text - How it works

Text the word 'account' to 07520 660612

• What happens next? Your last 5 transactions plus your latest balance will be returned to you.
• How much does it cost? Cost is your standard message rate for 1 text message. Wiltshire Council's return message to your mobile is free.
• Do I need a smartphone? No. A smartphone is not necessary, the service works with standard mobiles and smartphones.
• What does the message show ? Your text message will show the current balance of your account, followed by the last 5 transactions
• How do I interpret the transactions? Transactions are shown in date order (latest at top), followed by the Debit (D) or Receipt (R) indicator and then the transaction amount.

Email- How it works

In the "To", type hsgenquiries@wiltshire.gov.uk (opens new window)

In the "Subject", type the word account

• What should I expect back? Within a few minutes you will receive a reply email from Wiltshire Council with your current rent balance and your last 90 days transactions.