Accessibility statement - November 2021
Contents
Accessibility of external services
Third-party systems that this website links to may also contain non-compliant HTML mark-up and/or functionality. External websites affected include:
- Civica eStore (civicaepay.co.uk) - used to browse products/services (opens new window) and process online payments
- Northgate (Northgate-nes.co.uk) - council tax options (opens new window) and discretionary housing payments (opens new window)
Known accessibility issues on Civica eStore (opens new window) (https://www.civicaepay.co.uk) include:
WCAG | Description of the known accessibility issue | Expected resolution |
---|---|---|
1.1.1 | Some non-text content like images, charts and icons are missing alternative text which provides the same information or meaning to users who cannot see the content, such as screen reader users. | Platform upgrade in April 2022 |
1.3.1 |
| Platform upgrade in April 2022 |
1.3.5 | Some form fields ask for personal details but do not have an auto-complete attribute. | Platform upgrade in April 2022 |
1.4.3 |
| Platform upgrade in April 2022 |
1.4.4 | Some text elements overlap or overspill when viewing the page with 200% zoom or higher. | Platform upgrade in April 2022 |
1.4.10 | Some elements do not reflow as expected when viewing the page at 400% zoom or higher. | Platform upgrade in April 2022 |
2.1.1 | Some elements, such as buttons, search filter options and error messages, are not operable via keyboard which restricts users who cannot use a mouse or touch screen. | Platform upgrade in April 2022 |
2.2.1 | There is no way to adjust, extend, or turn off the time limit on some timed processes. | Platform upgrade in April 2022 |
2.4.3 | The focus order of some form elements is incorrect, forcing those navigating with keyboard to navigate them in an illogical order. | Platform upgrade in April 2022 |
2.4.7 | Some elements, such as buttons, links, breadcrumbs and error messages, do not clearly indicate when it is receiving focus, making it difficult for users to determine which element is currently active. | Platform upgrade in April 2022 |
3.2.2 | Users are not notified about expected visual changes when certain fields are populated with data. | Platform upgrade in April 2022 |
3.3.2 | Users are not notified about password complexity requirements prior to completing the registration form. | Platform upgrade in April 2022 |
3.3.3 | Users are not provided with clear instruction for password complexity when receiving an error message during registration. | Platform upgrade in April 2022 |
4.1.1 | Non-compliant HTML mark-up is preventing content and functionality displaying reliably across all supported browsers, devices and assistive technologies. | Platform upgrade in April 2022 |
4.1.2 | Some intentionally hidden content is not hidden from those using assisted technology. | Platform upgrade in April 2022 |
4.1.3 | Some error messages in the registration process are not notified to users of assistive technology. | Platform upgrade in April 2022 |
Known accessibility issues on Northgate (https://www.Northgate-nes.co.uk) include:
WCAG | Description of the known accessibility issue | Expected resolution |
---|---|---|
1.3.1 | Accordions do not have the correct semantic HTML. | April 2022 |
1.3.5 | Some form fields are missing auto-complete attributes. | April 2022 |
1.4.3 | Some text does not meet minimum contrast requirements. | April 2022 |
1.4.4 | Some text elements overlap or overspill when viewing the page with 200% zoom or higher. | April 2022 |
1.4.11 | The border around some form related input fields does not have sufficient contrast. | April 2022 |
1.4.13 | The logo in the header has text which appears on hover and on focus. When you hover over the logo, you cannot move over the text without it disappearing. | April 2022 |
2.2.1 | Some forms have a time limit but there is no warning and you cannot turn off, adjust, or extend it. | April 2022 |
2.4.2 | Not all page titles are descriptive, meaningful and unique. | April 2022 |
3.2.2 | When selecting an address from the address finder, the address is put onto the page and focus relocates without informing users that the address has appeared. This could be confusing for non-visual users who will not know the address they selected is now on screen as focus has been moved below. | April 2022 |
3.3.2 | Some fields are mandatory and others are optional, however, the label does not inform the user until they have tried to submit the form. | April 2022 |
3.3.4 | It is not clear enough that after forms will be submitted and there is no way to check answers or reverse the submission. | April 2022 |
4.1.1 | Non-compliant HTML mark-up is preventing content and functionality displaying reliably across all supported browsers, devices and assistive technologies. | April 2022 |
4.1.2 | Some elements have incorrect ARIA attributes making it hard to determine their intended function when using assisted technologies. | April 2022 |