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Automated Account Balance Services

SMS Text FAQs

Can I register more than one mobile phone to receive text message alerts?

No. You can only register one mobile phone number.

Is there a cost associated with these text messages?

You will be charged one standard message for the request text. If  your monthly plan includes text messages then it will count as part of your normal contracted monthly plan. Wiltshire Council's return message to your mobile is free.

Does Wiltshire Council send text messages to international phone numbers?

 No. Wiltshire Council cannot send text messages to international phone numbers.

How do I cancel all text messages from Wiltshire Council Housing?

To stop receiving text messages from Wiltshire Council Housing, either:

a) Text STOP to 07520 660612

b) or contact us and let us know

To re-enable the service you will have to contact us on 0300 456 0117 - option 4

What keywords can I send to Wiltshire Council - 07520 660612?

 STOP - Disable SMS text message services to your mobile device from Wiltshire Council Housing 

BALANCE - Have your rent account balance sent directly to your mobile device 

ACCOUNT - Have your rent account balance and the last 6 transactions sent directly to your mobile device

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