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Guide to the Councillor Call for Action (CCfA) process

What's new about the CCfA?

What makes the CCfA different from a more general request for scrutiny is:

  • the focus of the CCfA is on neighbourhood or locality issues and specifically the quality of public service provision at a local level.
  • the CCfA represents a genuine local community concern - based on local councillors' judgements - and
  • it is a persistent problem that a local councillor has not been able to resolve through local action and discussion with the cabinet or relevant services and agencies
  • from 1 April 2009 councillors are under a legal duty to consider requests from members of the public on certain issues.

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