Guide to the Councillor Call for Action (CCfA) process
What the CCfA is not
Scrutiny is not suitable for dealing with individual complaints. The council and partner agencies have separate complaints systems for this purpose. In replying to public requests for CCfA, local councillors will need to make a judgement about whether the issue is a possible CCfA or should be dealt with in another way.
Also, a CCfA is not suitable for dealing with issues that relate to individual 'quasi-judicial' decisions - for example planning or licensing matters.