Leasehold Debt Recovery Policy
Key principles
Key Principles of the Service Charges Income Collection and Recovery Policy:
• To keep LSC arrears at the lowest possible levels and below target levels (to be set annually), in order to maximise income to the HRA.
• To place emphasis on effective prevention and firm fair action to tackle LSC arrears, in order to minimise debt.
• To assist with and signpost leaseholders to sources of assistance (i.e. Benefits, debt advice).
• To take every opportunity to support and assist residents to manage their account effectively, to minimise the chances of debt occurring and the need to take formal action for recovery.
• To comply with all statutory and regulatory requirements regarding the debt and arrears and recovery.
• To consider all aspects of the council's Corporate Debt Recovery Policy
• To treat leaseholders in a fair and non-discriminatory way, in accordance with council policy.