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Leasehold Debt Recovery Policy

Key principles

Key Principles of the Service Charges Income Collection and Recovery Policy:

• To keep LSC arrears at the lowest possible levels and below target levels (to be set annually), in order to maximise income to the HRA.

• To place emphasis on effective prevention and firm fair action to tackle LSC arrears, in order to minimise debt.

• To assist with and signpost leaseholders to sources of assistance (i.e. Benefits, debt advice).

• To take every opportunity to support and assist residents to manage their account effectively, to minimise the chances of debt occurring and the need to take formal action for recovery.

• To comply with all statutory and regulatory requirements regarding the debt and arrears and recovery.

• To consider all aspects of the council's Corporate Debt Recovery Policy

• To treat leaseholders in a fair and non-discriminatory way, in accordance with council policy.

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