Disabled Facilities Grant Information Sheet

Timeline for Disabled Facilities Grants (DFG)

Please see below typical target timescales that we would expect in the case of the Home Improvement Agency (HIA) acting as agent.

Typical target timescales that we would expect. Not that these are typical timescales and may not apply in all cases.

Stage	Target Time	Notes
Receipt of referral from occupational therapist to first contact with customer	5 working days	N/A
First contact to first caseworker visit	10 working days	N/A
Referral from caseworker visit to technical officer first visit to survey	20 working days	N/A
Survey to submission of scheme to occupational therapist and customer for approval	20 working days (minor) 40 working days (major)	Minor - £10,000 Major - over £10,000
Scheme approval to grant application	30 working days (minor) 90 working days (major)	Minor - £10,000 Major - over £10,000 Increasing technical work, building regulations and planning permission may delay work.
Grant approval to completion	30 working days (minor) 15 working days for stairlifts 90 working days (major)	Contractor start dates may cause delay