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Council Tenants - Having difficulty paying your rent?

How do I pay my rent and what if I am having difficulty paying my rent?

Payment methods

You can pay your rent by any of the following methods:

  • Monthly direct debit: Payments will be collected on the 1, 8, 15, 21 or 28 of each month.
  • Online: Using our secure online payments service at https://www.wiltshire.gov.uk/housing-council-housing and click the 'pay your rent online' link. We accept debit cards, credit cards* and PayPal.
    You will need to enter your name and address, account number and rent reference number, which can be found on your rent swipe card or your rent account statement.
  • Credit*/debit card (by telephone): Using the 24-hour automatic payment line on 0300 456 0119 Or you can phone the Income Team in person on 0300 456 0117 - option 1.
    * Any payments made to the council by credit card will be subject to a 2.0% fee on the transaction. (Debit cards will not attract any fees).
  • In person at a Post Office: Using your rent swipe card.
  • In person at Wiltshire Council contact centres:
    Using your rent swipe card, in the reception at:
    Bourne Hill, Salisbury between 9am and 5.30pm, Monday to Friday - This service cannot accept cash payments after 4pm.
    County Hall, Trowbridge between 9am and 5.30pm, Monday to Friday
    Monkton Park, Chippenham between 9am and 5.30pm, Monday to Friday.
  • By post to: Housing Management, Wiltshire Council, Council House, Bourne Hill, Salisbury SP1 3UZ.
    Cheques should be made payable to Wiltshire Council. Quote your reference number, name and address on the back of the cheque.

If you are having difficulty paying your rent

If you are having difficulty paying your rent, don't ignore it and do nothing! There are many ways the council can help you even if you have multiple debts. The first thing you should do is contact your income officer; contact details are at the end of this leaflet. Working with a range of specialist organisations, your income officer can provide a range of support services and advice. You may also be eligible to receive help with your rent.

There are different ways that you can pay your rent. You might find that paying through direct debit helps you to avoid falling into arrears.

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