Accessibility statement - November 2021
Contents
Accessibility of internal services
We know that some parts of this website are not fully accessible, including some third-party systems/services which it relies on. Accessibility issues identified on our internal services are detailed on this page.
Known accessibility issues on our main www.wiltshire.gov.uk (www.wiltshire.gov.uk) include:
WCAG | Description of the known accessibility issue | Expected resolution |
|---|---|---|
| 1.1.1 | Some non-text content like images, charts and icons are missing a text alternative to give the same information or meaning to users who cannot see the content, such as screen reader users. | Some documents are exempt (pre-regulations and disproportionate burden) |
| 1.3.1 |
| December 2021 |
| 1.4.10 | On some pages with large tables (example - Cookies), the pages do not reflow as expected - when put into mobile view, they require horizontal scrolling at 400% zoom and shrink to fit the screen rather than reflowing. | December 2021 |
| 1.4.12 | On the menu pages (example - Rubbish and recycling), text in the footer can overlap when spacing between lines, words, letters and paragraphs is significantly increased. | December 2021 |
| 2.1.1 | On the search pages (example - Search), there is an option to hide the 'Topic' filter options which is not accessible via keyboard. | December 2021 |
| 2.4.2 | Not all page titles are descriptive, meaningful and unique - while this mostly relates to PDF and Microsoft Word documents, some sections of the document template web pages include ambiguous titles such as 'Introduction' (example - Introduction). |
|
| 2.4.4 | The 'Yes' and 'No' feedback links provided at the bottom of each page are visually next to the question 'Is this page useful?' but programmatically are in separate block-level elements, making it harder to establish a relationship between them. | December 2021 |
| 3.1.1 | Some PDFs have language tags missing, preventing screen readers from accurately converting text to speech with the correct pronunciation and characters displayed. | Some documents are exempt (pre-regulations and disproportionate burden) |
| 3.2.2 | When a site-wide banner is being used for important notifications, this element interprets the flow of focus between the search icon and the search field when using 400% zoom. | December 2021 |
| 3.2.4 | On the search pages where there are two search fields (example - Search), the labels are not consistently identified, making the purpose of each unclear. | December 2021 |
| 4.1.1 | On the news article pages and feedback pages (example - Feedback), there is an input element within a list, which is not provided in a compliant manner due to an error in the HTML mark-up. | December 2021 |
| 4.1.2 | Accordion elements (example - Garden waste collections) have incorrect ARIA attributes making it hard to determine their intended function when using assisted devices. | December 2021 |
Known accessibility issues on Wiltshire Council forms (opens new window) (http://ilforms.wiltshire.gov.uk) include:
| WCAG | Description of the known accessibility issue | Expected resolution |
|---|---|---|
| WCAG 1.4.3 - Contrast issues | There are issues with colour contrast on the Wiltshire Council forms (opens new window) page, including the breadcrumb, the links, and the text in the footer. | December 2021 |
| WCAG 1.4.10 - Change in functionality | The hamburger menu restricts access to the page when viewing the Wiltshire Council forms (opens new window) page at 400% zoom. When opened, you can only see 3 of the 4 options, and you cannot scroll down to see the last option. | December 2021 |
| WCAG 2.4.2 - Page titles non-descriptive | The Wiltshire Council forms (opens new window) page is titled 'Wiltshire Council forms' but a more descriptive title should be provided which relates to the content of the page/form being viewed. | December 2021 |
| WCAG 3.1.1 - Language of page | The language of the content has not been specified on the Wiltshire Council forms (opens new window) page. | December 2021 |
This website is being full replaced April 202 and is therefore considered to be a disproportionate burden to resolve the issues.
Known accessibility issues on Wiltshire Council HRC payments and change of permit address (opens new window) (https://orderlink.wiltshire.gov.uk) include:
| WCAG | Description of the known accessibility issue | Expected resolution |
|---|---|---|
| 1.4.3 | Some form fields on the Wiltshire Council HRC payments and change of permit address (opens new window) pages include asterisks that are not sufficient colour contrast | Fully replaced April by 2022 |
| 1.4.10 | At 400% zoom, some elements do not reflow as expected on the Wiltshire Council HRC payments and change of permit address (opens new window) pages. | Fully replaced April by 2022 |
| 2.4.2 | The page titles throughout Wiltshire Council HRC payments and change of permit address (opens new window) are not descriptive enough to inform the user of what the pages are about. | Fully replaced April by 2022 |
| 3.1.1 | The language of the content has not been specified on any Wiltshire Council HRC payments and change of permit address (opens new window) pages, except the 'Make a payment' page. | Fully replaced April by 2022 |
| 4.1.1 | Non-compliant HTML markup on the Wiltshire Council HRC payments and change of permit address (opens new window) pages is preventing content and functionality displaying reliably across all supported browsers, devices and assistive technologies. | Fully replaced April by 2022 |
| 4.1.2 | A hamburger menu appears in the header when the page is zoomed in on Wiltshire Council HRC payments and change of permit address (opens new window) pages but the hamburger icon does not have an accessible name. | Fully replaced by April 2022 |
| 4.1.3 | Users of assistive technology are not notified of error messages on Wiltshire Council HRC payments and change of permit address (opens new window) pages on the first two pages that require user input, as well as the 'Make a payment' page at the end of the process. | Fully replaced by April 2022 |
Third-party systems
Some third-party systems that this website links to may also have non-compliant mark-up and/or functionality - visit Accessibility of external services for more information.
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