Wiltshire Council Housing Leaseholders Handbook

4. Repairs and improvements

This section identifies who is responsible for carrying out certain types of repair - whether it is us or you. It also tells you how to go about reporting repairs.

Responsibility for repairs

Our response repairs service can be contacted on 03004560117. Email: housingrepairs@wiltshire.gov.uk (opens new window) Out of hours emergency repairs: 01722 411676 If the matter is not urgent you can also use the iHousing Portal.

Priorities for repairs

All repairs reported to the council fall into one of four priority categories, depending on the nature and urgency of the defect, as follows:

A. Immediate response

B. Action within 24 hours

C. Action within 5 working days

D. Action within 20 working days

Your lease tells you who is responsible for repairing the various parts of the block and your flat. The table below gives examples of common repairs and who is responsible for them.

Type of repair	Council	Leaseholder
Re-washer mains stopcock: to block	Yes	No
Re-washer mains stopcock: inside flat	No	Yes
Repair to burst/leaking pipe: up to stopcock	Yes	No
Repair to burst/leaking pipe: beyond stopcock	No	Yes
Clear blockages and repair gutters	Yes	No
Replace/repair bath, basin, taps and WC	No	Yes
Drains - foul and surface water	Yes	No
Shared flooring and staircases	Yes	No
Flooring within flat (except joists and wall plates)	No	Yes
Roof structure and covering	Yes	No
Outside windows in flat (not glass) N.B. This is dependent on the lease agreement.	Yes	Yes
Outside windows (glass only)	No	Yes
Internal doors to flat	No	Yes
Communal entrance doors and door entry system	Yes	No
Flat entrance doors (frame only)	Yes	No
All shared windows and doors	Yes	No
Electricity within flat	No	Yes
Shared re-wiring and repairs	Yes	No
Communal heating systems	Yes	No
Individual heating systems	No	Yes
Block forecourts, car parks, walls, hedges, boundary gates which have not been transferred as part of a lease agreement.	Yes	No
Kitchen Units	No	Yes
Shared plastering and decorating	Yes	No
Sheds	Yes	No