Council Housing Tenant Handbook
Your neighbourhood
Garages
In some areas there may be garages that can be rented out to residents for a separate weekly charge. There is usually a waiting list for these. If you do wish to rent a garage you will need to prove that a member of your household owns a vehicle, that it is registered to your address and that it is taxed and insured.
For more information on renting a garage you can contact us;
Tel: 0300 456 0117- option 4
Email: HSGMail@wiltshire.gov.uk (opens new window)
Write to us or visit us: Housing Management, Wiltshire Council, Council House, Bourne Hill, Salisbury SP1 3UZ
Parking
Parking is often very limited and not guaranteed, so please don't assume there will be somewhere for you to park when you move into your new home.
We ask all tenants to be considerate of their neighbours and park only in the designated areas and not on grassed areas or verges. If you are expecting visitors be sure to explain the parking arrangements to them.
Anti-social behaviour
We want all of our tenants to be able to enjoy their homes and live peacefully without fear of anti-social behaviour. It is important to be a 'good neighbour' and to show consideration to others.
The tenancy agreement prohibits 'anything which is likely to cause nuisance, annoyance or disturbance to neighbours' This includes:
- Playing loud music
- Arguing and door slamming
- Dog barking and fouling
- Offensive drunkenness
- Selling drugs and drug abuse
- Dumping rubbish
- Playing ball games close to someone else's home
- Using foul and abusive language
Neighbours causing a nuisance?
In the first instance we would expect residents to discuss their disagreement between themselves and come to an amicable solution to their problem before Wiltshire Council begins investigating and getting involved.
If you do feel that you are unable to speak to your neighbour, you should report the issue to your neighbourhood manager as soon as possible so that we can work to resolve the situation.
When you report an incident of anti-social behaviour it helps if you can provide as much information as possible, such as dates, times and the people involved. In some cases we may ask you to keep a log of recurring incidents to help our investigation.
Wiltshire Council is committed to tackling tenants who cause serious nuisance, or who are responsible for anti-social behaviour. We will:
- promote estate walkabouts with tenants' representatives to identify areas for improvement
- maintain a database to record all significant reports of anti-social behaviour affecting our tenants
- make contact with complainants within five days of their complaint and keep them informed at least every four weeks
- take firm action where necessary to control anti-social behaviour, including the use of injunctions, acceptable behaviour contracts, parenting orders using the new tools and powers contained within the anti-social behaviour crime and policing act 2014.
Anti-social behaviour can be reported in a number of ways:
Tel: 0300 456 0117 - option 4
Email: HSGMail@wiltshire.gov.uk (opens new window)
Write to us or visit us: Housing Management, Wiltshire Council, Council House, Bourne Hill, Salisbury SP1 3UZ
In emergency situations call 999
Domestic abuse
Domestic abuse is any violent or abusive behaviour used by one person to dominate and control another within a close personal or family relationship. It can happen to anyone of either gender, in all kinds of relationships - heterosexual, lesbian, gay, bisexual and transgender. People experience domestic abuse regardless of their social group, age, class, lifestyle, disability or sexuality. It can begin at any time - in a new relationship or after many years together.
As a responsible landlord, the council will not tolerate domestic abuse occurring in any of its housing stock. Domestic abuse can be used as grounds for possession. The council will not hesitate to take action against perpetrators when appropriate, and to offer support and advice to victims.
If you and your family are in immediate danger, you can phone the police on 999 and they will always respond. For non emergencies please contact your neighbourhood officer on 0300 456 0117 - option 4 or the police on 101.
Your neighbourhood officer will be able to give you advice or direct you to other agencies and services that can assist you. It is also possible that, in certain cases, the council can take action against the person who has been violent.