Council Housing Tenant Handbook
Contact numbers and other organisations
Wiltshire Council - Council Housing
For general or tenancy related enquiries
Website: wiltshire.gov.uk/housing-council-housing
Neighbourhood (tenancy) team
Tel: 0300 456 0117 - option 4
Email: HSGMail@wiltshire.gov.uk (opens new window)
For enquiries or advice on paying your rent Income (rents) team
Tel: 0300 456 0117 - option 1
Email: housingincome@wiltshire.gov.uk (opens new window)
To report a repair
Tel: 0300 456 0117 - option 2 Office hours are 8.30am to 5pm - any calls before or after these times will be diverted to the housing out of hours lines.
Email: housingrepairs@wiltshire.gov.uk (opens new window)
iHousing tenant portal
To manage your account, pay rent and report repairs
Website: https://ihousing.wiltshire.gov.uk (opens new window)
Follow Wiltshire Council Housing on Facebook visit: www.facebook.com/WiltshireCouncilHousing
Wiltshire Council - Council tax enquiries
Tel: 0300 456 0109
Email: counciltax@wiltshire.gov.uk (opens new window)
Wiltshire Council - Housing Benefits and Council Tax Reduction
Tel: 0300 456 0110
Email: benefits@wiltshire.gov.uk (opens new window)
Southern Electric Power Distribution
Use this number to find out who supplies your electricity:
Tel: 0845 026 2554
National Grid
Use this number to find out who supplies your gas:
Tel: 0870 608 1524
Wiltshire Police
For information and advice on home security
Tel: 101
Website: wiltshire.police.uk (opens new window)
Wiltshire Fire and Rescue Service
For information and advice on fire safety Wiltshire Fire and Rescue Service Headquarters, Manor House, Potterne, Devizes, Wiltshire, SN10 5PP
Tel: 01380 723601
Fax: 01380 727000
Website: https://www.dwfire.org.uk/ (opens new window)
Citizens Advice Bureau
Salisbury and District Citizens Advice Bureau, Five Rivers Health and Wellbeing Centre, Hulse Road, Salisbury SP1 3NR
Tel: 03444 111 444