Support for Ukraine
Frequently asked questions for sponsors
What to do in an emergency
You can call the NHS Dental Helpline 0333 0063 300 for emergency dental needs. More details on how to find an NHS dentist are available on the NHS.uk - find an NHS dentist website.
We will be in touch regarding these. These are picked up and processed Monday to Friday.
They should go to the nearest hospital with an Accident and Emergency department. If it is an extreme emergency you can call 999 or 112 and ask for an ambulance to go to hospital. If they need treatment or advice that is not an emergency, but cannot wait until they next see their GP, you can obtain advice by calling 111. More information can be found on the website GOV.UK - week one guidance for ukrainians arriving in the UK.
Please contact either Adult or Children's Services on the following number 0300 456 0100. Further details are available through the Wiltshire Council Child protection - Wiltshire Council (Children) and Safeguarding - Your care Your support Wiltshire (Adults)
If you are concerned a child is at risk of significant harm, contact 0300 4560108, 8.45am to 5pm, Monday to Thursday and 8.45am to 4pm Friday; Out of Hours 0300 456 0100.
If there is immediate danger, phone the police or emergency services on 999.
For less urgent enquiries, email firstname.lastname@example.org.
If you are worried about your own safety or the safety of another person, call Advice and Contact on 0300 456 0111 for out of hours 0300 456 0100
If there is immediate danger, phone the police or emergency services on 999.
Detailed guidance has been published for sponsors and guests explaining what options and support are available when you have sponsored guests for six months. Please see these pages for further information:
We would encourage you to start talking to your guest four months after their arrival in the UK, about the options for their next steps. Please where possible give us and your guests two months' notice as to whether you are wishing to continue hosting guests or if your guest is moving on. This will allow us time to offer support to your guests or to make provisions to continue with the thank you payments if you continue to host.
There is a separate process if your sponsorship isn't working out, or you are worried it is about to end, before six months has passed. In this instance please contact us as soon as possible at H4U@wiltshire.gov.uk so we can help your guest to find a new host.
Ukrainian parents who are not working and have a child who is two years old are entitled to 15 hours per week Early Years Entitlement (EYE) at a childminder, preschool or nursery. This should be at no cost to the parent, but there may be a small charge for snacks/lunch etc.
All three and four-year olds are eligible for 15 hours per week EYE, again this should be at no charge apart from snacks/lunch etc
If the parent/s are working in the UK and paying UK tax, three and four-year olds are entitled to an additional 15 hours per week EYE making a total of 30 hours per week at no or low cost.
If parents are working for a Ukrainian company and paying tax in Ukrainian, they will not be eligible for the additional 15 hours. If one parent is paying tax in the UK, then they should be able to claim the additional 15 hours.
In England the EYE offer is term time only - 38 weeks per year but can be stretched to include holidays 11 hours per week if stretched over a year.
Full details and how to apply Childcare Choices | 30 Hours Free Childcare, Tax-Free Childcare and More | Help with Costs | GOV.UK.
If you have a Ukrainian staying with you who is qualified to work in a school, nursery or preschool and they have good English, they will be able to convert their Ukrainian qualification to an English one. This can be started through UK ENIC: Statement Of Comparability - A general purpose statement of qualification comparability.
A qualification can be adapted to meet English requirements by taking top up units, this can take six months. They are able to work as an unqualified member of staff in a setting during this time if they are able to find a placement.
For more information contact email@example.com.
We usually only accept school applications from a person who has parental responsibility for the child. However, in this instance we are happy to accept application forms submitted by sponsors on their behalf. Once we receive the application we will contact you by email if we require any further information. Guidance to how to apply for a school places can be found in the Welcome pack for Ukrainian refugees.
For information on local schools please visit Forms, guides and policy documents which has a map showing schools and also a downloadable guide for each area of Wiltshire which lists all our schools.
The school admissions team is experiencing large demand for school transfer applications and you should allow 15 school days for the application. If you have not received the outcome of your application after 15 school days, then email the team at firstname.lastname@example.org. The 15 school day timescale does not include school holidays or bank holidays. Also many enquiries can be answered by referring to the information available on the Wiltshire Council website. Use the link below to access the website.
Apply for a school place and information on primary and junior national offer day 19 April 2022 - Wiltshire Council
You can name up to three preferred schools on the application form. Where possible we will allocate a place at one of these schools, looking at the schools in the preference order you have given. If we are unable to offer places at any of the preferred schools we will offer a place at the next nearest school to the home address with an available place. If this is not within a two-mile statutory safe walking distance for children aged under 8, or three miles for those aged over 8, the applicant will be able to apply for free home to school transport.
Schools in Wiltshire have lots of experience in supporting children who are at an early stage of learning English - there are already over a hundred different first languages spoken by children attending our schools and thousands of multilingual children. Children whose first language is not English are one of the most successful groups in schools in England and in Wiltshire they do particularly well. Schools will expect children to join mainstream lessons more or less immediately on admission, but will use supportive strategies that will ensure that, while things may be a little confusing at first, children will soon settle in and start to develop their English.
There's also support and advice from Wiltshire Council and from our Academy Trusts that schools can draw on if they need a little extra help making provision for a child without much English (yet).
Families can help at home by learning a bit of English together, but also by encouraging children to continue to use their first language - we know that children who are confident and fluent in their first language acquire English more quickly at school. If you can say something in one language, it's easier to learn it in another.
Although we are unable to share details of other families in the area due to privacy rules, we can share details of local groups and put you in touch with your local Community Engagement Manager. You can find details of your local Community Engagement Manager on our website who will be able to advise you on community support available locally and of any community groups set up, or forming as part of the county's Ukraine refugees response work.
We are following the latest government guidance on checks and the type of check will depend on your own hosting arrangements.
- Basic DBS check - If a household is sponsoring adult guests only, then every person in that household over the age of 16 will be required to have a basic DBS check carried out.
- Enhanced with child barring - If a household is sponsoring a Ukrainian family which includes children under 18.
- Enhanced with adults barring - If a household is sponsoring a Ukrainian family where there are adult members of the Ukrainian family that require additional support i.e., personal care, and the additional support will be undertaken by the host.
Your visa can take up to a week but due to backlog, there may be a longer wait. You can contact the UK Visa and Immigration helpline for Ukrainian guests on 08081648810 or if you are calling from the UK, you can contact 01753907510.
The government is separately issuing the visas for Ukrainian refugees. The latest government advice is the checks which local authorities have been asked to carry out can wait until the guest has arrived as the Home Office will undertake their own checks prior to the guests' arrival to speed up the process. Wiltshire Council will continue to carry out the required checks and the team will be in touch with sponsors to arrange, but these should not delay the issue of the guest's visas.
Please be aware we now have a mandatory sponsor self-declaration form for you to fill in and a separate web page with supporting information for sponsors under the Homes for Ukraine pages. Please go to this page to fill in the form on the tab marked "register online"
You have the option to receive a monthly payment of £350 for up to 12 months, paid in arrears, for as long as you are hosting your guests and that the accommodation provided is of a suitable standard. You will be eligible for the first monthly payment once your guests have arrived and Wiltshire Council has carried out all required checks. There can only be one payment per residential address. In England it will be administered through your council.
If your guest moves out of your home for any reason, you must inform your local council at the earliest opportunity as you will need to let them know that you are no longer eligible for the monthly payments. For more information, see the government sponsor guide.
Council tax discounts will not be affected if you sponsor and host a Ukrainian household in your home. The £350 a month 'thank you' payment to all sponsors will not affect any council tax discounts. For sponsors who receive welfare payments, the government is ensuring 'thank you' payments do not affect your benefit entitlement. 'Thank you' payments will not affect any council tax discounts for single occupancy. They will be tax free.
Our Family and Community Learning team is delivering English for Speakers of Other Languages (ESOL) courses across the summer at multiple locations in Wiltshire. Further courses are planned with an online option to be available later this summer. People who would like to find out dates and times of these can go to www.workwiltshire.co.uk/young/othercountries
Host families with Ukraine guests can also register interest in a course location that isn't available at present by emailing email@example.com
The Employment and Skills service is supporting young people 16 - 18 years into Education, Employment or Training whilst living in the UK. You can find out more detail on this link Support for young people arriving from Ukraine - Work Wiltshire
On 9 June, the government added a Ukrainian translation to the guidance on what Ukrainian guests need to do before they travel to the UK and what to do after they arrive. The translation is available via buttons in top right of this page: www.gov.uk/guidance/homes-for-ukraine-visa-sponsorship-scheme-privacy-notice
Our housing team carry out an accommodation visit to check the suitability of your property. This is separate to the welfare visit which will be made by the Refugee Resettlement and Migration caseworkers who will also contact you to arrange an appointment.
The UK has a welfare system which is designed to help those who face financial hardship, or who have specific needs. This system enables persons to claim regular monetary payments, called "benefits or allowances. A link to all the different types of benefits you could receive can be found at www.gov.uk/browse/benefits. Your local Job Centre Plus will be able to help you find out which of these you may be able to claim.
The welcome guide for Ukrainians in Ukraine has more information on this and a number of other questions Welcome: a guide for Ukrainians arriving in the UK - GOV.UK (www.gov.uk)
Yes. To find and register with your nearest local doctor (GP) service and for more information please see how to register with a GP surgery. The welcome guide for Ukrainians in Ukraine has more information on this and a number of other questions Welcome: a guide for Ukrainians arriving in the UK
No. Ukrainians are not eligible to be added to the .