Council tax energy rebate payment

Overview

Latest information

9 August 2022

Discretionary Fund

The discretionary energy rebate scheme for those within council tax bands E to H, is now open. Please refer to the discretionary fund page for further details about this scheme.

4 August 2022

The online application process to claim the  £150 energy rebate payment has now closed. If you are eligible for the main scheme and have not received payment, the council will shortly pay this to your council tax account and send you a revised bill. You may still ask for this to be refunded by emailing energyrebate@wiltshire.gov.uk and providing your bank details to make payment.

25 July 2022

Well over 90% of households have now claimed and been paid the £150.00 energy rebate. The remaining households identified as eligible, will shortly have the £150.00 energy rebate paid to their council tax account. When this has been done, a revised council tax bill will be issued, showing the reduced monthly payments. 

17 June 2022

The council continue to make payments of the £150.00 energy rebate as quickly as possible. We have now paid over 85% of eligible properties and will shortly send further campaign letters to new cases identified. Once your claim is made through the online portal, please allow up to 3 weeks for your payment to be processed. 

We have found that some bank account details entered through the portal have been incorrect. In this instance, the council will send you an email asking you to supply the correct bank details.

If you have asked for your rebate to be deducted from your council tax account, a revised bill to show this will be sent to you in the next few weeks. Cases who have received a campaign letter, but have not submitted a claim, will have the energy rebate deducted from their council tax account during August. 

31 May 2022
Direct Debit Payers

Campaign letters will shortly be sent to some direct debit payers, where further verification checks are required. If you receive a letter, please upload your details into the online portal system to receive payment. Although you may currently  pay the council tax by direct debit, there are a small number of cases where we would rather be completely sure of the correct bank details and not pay the energy rebate to the wrong person.

20 May 2022

Non-Direct Debit Payers

Campaign letters  inviting non-direct debit payers to claim the energy rebate payment have been posted. You will need a campaign letter with an activation code before you are able to make a claim on the link above.

Background

The government announced measures to help protect millions of households from rising energy costs (GOV.UK: News story - Millions to receive £350 boost to help with rising energy costs).

The Government will provide funding for billing authorities to give all households in England whose primary residence is valued in council tax bands A-D a one-off council tax energy rebate payment of £150. This payment will operate outside of the council tax system, using council tax lists to identify eligible households.

Funding will also be provided for billing authorities to operate a discretionary fund for households in need who would not otherwise be eligible. This could include for example individuals on low incomes who live in properties valued in bands E-H.

Further guidance about this rebate was published on https://www.gov.uk/government/publications/the-council-tax-rebate-2022-23-billing-authority-guidance/support-for-energy-bills-the-council-tax-rebate-2022-23-billing-authority-guidance.

With the cost of living rising, the council recognise how difficult it is for some people at the moment and we are working really hard to get the payments made as quickly as possible. The majority of direct debit payers have now received payment and the council  are currently writing to all non-direct debit payers, with details on how to obtain payment.

Administrating the rebates and discretionary funding is a huge undertaking and we really appreciate people's patience at this time.

The rebate is based on circumstances at the 1 April 2022 and unoccupied properties are not eligible. Further details can be found within the other sections of 'Council tax energy rebate payment'.

Contact us

For contact information, visit Contact council tax and benefits.