Support for Ukraine

Ukraine guests who have come to Wiltshire through the Homes for Ukraine scheme are staying with sponsors in their home for a minimum of six months.

Some sponsors may be happy to continue providing a home after six months while others may ask guests to find another place to live. We ask sponsors to try to give their guests at least two months' notice if they can no longer provide a home at the end of the six months.

Once the six months are complete the sponsor can continue providing a home or consider other options for the guest. Please see below the different situations and the steps to be taken to address each one.

Wiltshire Council is using government funding to help secure homes for Ukraine nationals where host families can no longer provide a home for them and all other options have been explored. View the press release

You can also view the Housing FAQs for further information relating to moving on options for your guest(s).

Sponsors

I will continue providing a home for my Ukraine guest

Nothing needs to be done as the current arrangement can continue and the host will continue to receive the £350 thank you payment up to 12 months. This increases to £500 once the guest(s) has been in the UK for 12 months in order to help sponsors who are able to continue hosting for longer, up to a maximum duration of 2 years. For more information, please see 'continuing sponsorship' in the Housing FAQs.

I no longer want my Ukraine guest to stay in my house after six months but I know of another sponsor who can provide a home through a rematch

Please advise the Homes for Ukraine team on H4U@wiltshire.gov.uk (opens new window).

The team can check the new sponsor is already registered and all checks have been completed. If it is a new sponsor, the team will have to complete checks prior to placement.

I want help to find a new home for my Ukraine guest for the next six months or for the remainder of their one-year sponsorship

The Homes for Ukraine team will call on those who have expressed an interest on the Government's system to see if they can find a sponsor who can provide a home

If there is an immediate need for temporary accommodation Wiltshire Housing Solutions team to source TA whilst rematch possibilities are investigated.

My guest would like to move to private rented accommodation

The guest may decide they prefer to find their own home in the private rented sector. The sponsor should advise H4U@wiltshire.gov.uk (opens new window) of this change and the new address.

The guest makes an online housing application for social housing

Guests can call 0300 456 0106 between 9am and 5pm.

My home placement has broken down and I need to find a new home for my guest urgently

If a guest finds themselves needing support urgently as their home placement has broken down they should email H4U@wiltshire.gov.uk (opens new window).

I am giving two months' notice to find a new home for my guest after the six month placement has ended

The sponsor should email H4U@wiltshire.gov.uk (opens new window) so the team can help the guest consider the options for the future as well as providing a copy of your two months' notice so your allocated Caseworker can complete a Duty to Refer. This is not for emergencies but to invoke our statutory homelessness duties.

My guest would like to apply for social housing

 People should call 0300 456 0104 during office hours. New prospective housing applicants can call and speak to a housing officer on 0300 456 0106 between 9am and 5pm.  Where people are homeless, for out of hours the emergency number is 0300 456 0100.

Ukraine guests

My sponsor will continue to provide a home for me

Nothing needs to be done as the current arrangement can continue and your host will continue to receive the £350 thank you payment up to 12 months.

My sponsor doesn't want me to stay in their house after six months however there is another sponsor who can provide a home through a rematch

Please ask your sponsor to contact the Homes for Ukraine team on H4U@wiltshire.gov.uk (opens new window).

The team can check the new sponsor is already registered and all checks have been completed. If it is a new sponsor, the team will have to complete checks prior to placement.

I need help to find a new home for the next six months or for the remainder of my one-year sponsorship

Your sponsor needs to contact H4U@wiltshire.gov.uk (opens new window) to explain this.  The Homes for Ukraine team will call on those who have expressed an interest on the Government's system to see if they can find a sponsor who can provide a home for you.

If there is an immediate need for temporary accommodation Wiltshire Housing Solutions team to source temporary accommodation whilst rematch possibilities are investigated.

I would like to move to private rented accommodation. Will I receive some support?

If you decide you prefer to find a home in the private rented sector, please ask your sponsor to advise H4U@wiltshire.gov.uk (opens new window) of this change and the new address. If required there may be assistance with deposits or if a guest has insufficient savings for a deposit and rent in advance, assistance may be available with a deposit and rent in advance to a maximum of 5 weeks' rent.

My home placement has broken down and I need to find a new home urgently

If your home placement has broken down please let the H4U team know at H4U@wiltshire.gov.uk (opens new window) and they will work with you to consider your options. Our first option will also be to attempt to rematch families.

My sponsor has given two months' notice to find a new home after the six month placement has ended

The sponsor should email H4U@wiltshire.gov.uk (opens new window) so the team can help the guest consider the options for the future.

I would like to apply for social housing

You can call 0300 456 0104 during office hours. New prospective housing applicants can call and speak to a housing officer on 0300 456 0106 between 9am and 5pm hours.  Where people are homeless, for out of hours the emergency number is 0300 456 0100.