Housing newsletter - October 2022

Better Lives

Where to go to get advice and help with the rising cost of living?

Concerned about the cost of living crisis? These organisations may be able to help:

Age UK Wiltshire - www.ageuk.org.uk/wiltshire (opens new window) A local charity working in the community to support older people, their families and carers
Citizens Advice - www.citizensadvice.org.uk (opens new window) Provides advice about budgeting and the extra help you can receive if you're struggling with the cost of living.
Jobcentre Plus - www.gov.uk/contact-jobcentre-plus (opens new window)If you're seeking work, you may be able to get six months' worth of broadband through your local Jobcentre Plus.
Ofcom -www.ofcom.org.uk (opens new window) Lists the cheaper broadband and phone packages (social tariffs) available.
Warm and Safe Wiltshire - www.warmandsafewiltshire.org.uk (opens new window) They provide help and advice relating to insulation, heating and draft proofing; help with switching energy suppliers and fuel tariffs; and advice on available grants and schemes.
Wiltshire Council - www.wiltshire.gov.uk 0300 456 0100 Provides information about benefits and the support available.
Wiltshire Libraries - www.wiltshire.gov.uk/libraries Provides free access to books, newspapers, Wi-Fi and computers, plus printing for a small charge, and staff that can help to answer any queries you may have.

The council complaints procedure explained

Every two years, Wiltshire Council Housing carries out the STAR Survey which includes questions about raising different complaints (e.g: regular complaint, anti-social behaviour, etc.). Wiltshire Council is committed to listening to the view of customers and welcomes feedback whether positive or negative.

You can find out more about the complaints procedure and how to make a complaint on our website using the button below:

Find out more about the complaints procedure