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Household Support Fund (HSF)

How HSF funds are distributed

Following the announcement of the Household Support Fund 4, Wiltshire Council reviewed allocations of previous funding and changes to government guidance to enable learning to be fed into this year's distribution of funding. 

An open and transparent governance process has been set up to oversee the allocation of the funding to ensure that it meets the grant requirements. 

The Funding will be distributed both proactively and reactively through council departments and third sector organisations where there is an identified need. 

How payments will be made

Households who are eligible for support may be offered a one off payment either by cheque, PayPoint or Post Office Cash Out voucher, PayPoint or Post Office Prepaid Legacy Meter vouchers or retail voucher from any of the schemes being run by the council or the third sector organisations.

We are using software called Evouchers from a company called Wonde Limited to distribute vouchers.

For the purpose of delivering your voucher we need to share your name, email and mobile number with them. This will be undertaken securely, and your data will not be used or shared for any other purpose.

We will ask for your consent to do this before we process your voucher either directly or via our partner organisations, such as Julian House or CSE.

To read Evouchers Privacy Notice visit https://www.evouchers.com/privacy/ (opens new window)

Vouchers may be in the form of a printed voucher, letter or electronic voucher (Evoucher).

If you receive a letter, an email from 'evouchers.com' or text from 'Vouchers' this is valid, it is not spam.

Please follow the actions from the letter, email or text to claim your voucher.

For electronic vouchers you may be asked to choose one retailer from a selected list, or the voucher may be restricted to just one retailer already.

Vouchers can be used over multiple shopping trips until the total value has been spent.

For more information about being a recipient of an Evoucher you may like to read this helpful guide Evouchers: I'm a recipient (opens new window).

If you have any queries regarding a voucher please contact support@evouchers.com (opens new window).

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