Household Support Fund (HSF)
Find support if you've not been contacted already
In most cases households have already been identified and will be approached directly with support or asked to apply. However, there are various ways people can seek support.
Over the coming months, projects will be set up across Wiltshire communities and promoted to those eligible and most in need. Website links will be continuously updated as projects and access routes into funding become available - some of which may be delivered over the autumn or winter months.
Wiltshire Council Local Welfare Provision Scheme
The Wiltshire Council Local Welfare Provision Scheme helps people in immediate need. To find out if you are eligible visit our Help in a crisis page.
Local Welfare Provision
Applications can be made by downloading the form available on Local Welfare Provision - Crisis or household support fund (adults.wiltshire.gov.uk), under 'How to apply', or calling 0300 456 0110 9am to 12 noon Monday to Friday only.
Community food banks and providers
The local food banks and Community Food Providers supported by the fund can be approached directly by residents regarding how to participate. To find community food providers visit our Interactive Community Directory.
Tenants from the following Housing Associations /societies may also be eligible under the following HSF4 schemes. Applicants should go through each associations existing process for support, whether this is via case workers or contacting them directly.
Abri will utilise their HSF4 funding to bolster their crisis support fund which helps Abri Customers with fuel and food vouchers and essential white goods through the winter.
Vouchers and white goods would be distributed to residents via their Family Fund Portal.
96% of Selwood properties are in Wiltshire. The HSF4 funding will support tenants, who may be moving in from previously being homeless, leaving care and those most in need with white goods, energy payments and food or shopping and will be administered by the existing Tenancy Sustainment Team.
Sovereign are using the funding to offer support to their customers in financial hardship across Wiltshire with a specific focus on isolated, low-income, and rural households in most need. They will be providing:
- emergency top up fuel vouchers
- helping hand shopping vouchers
- white goods grants
White Horse Housing Association will be supporting existing and new tenants who are either on benefits or in low paid employment and are struggling with the cost of living from their Discretionary Support Fund, boosted by HSF4. They offer help with essentials like food and fuel through the cold winter months.
Third sector organisations
Residents can also apply via one of the third sector organisations. Any referrals will be supported through their established application, assessment and monitoring processes.
Wiltshire Community Foundation (WCF) are distributing the funding through their 'Energy, Food and Community Support Fund' and 'Surviving Winter Programme' via Wiltshire charities and voluntary organisations.
WCF does not distribute funding directly to residents; they are making sure that key organisations have additional funds to offer advice, support and direct assistance.
Please see below information on all WCF HSF4 active schemes:
Energy, Food and Community Support Fund
Alabare Trowbridge & Salisbury - Alabare supports vulnerable and homeless people in Wiltshire with accommodation and opportunities to gain skills, confidence and experience to seek paid work. HSF4 funding will go towards bedding and supermarket vouchers for those living in their two temporary accommodation properties in Trowbridge and Salisbury.
Arts Together - Arts Together provide high creative arts activities for vulnerable older people in Trowbridge, Melksham, Devizes, Pewsey and Marlborough. The funding will support hot meals across their six weekly groups and provide accessible transportation for those who need it to get to their session.
Community First - Provides a number of services to support and strengthen communities across Wiltshire. Working with their existing clients which includes - Young Carers families, Building Bridges individuals etc, they will support clients with grant towards fuel bills, food, transport costs, clothes or household equipment.
Clients in need should speak to their Community First keyworker in the first instance.
Crosspoint (Westbury) - Crosspoint is a volunteer-run local charity providing a range of services for disadvantaged people in Westbury and the surrounding area. Funding will be used to provide an emergency fund to support individuals with their fuel bills, transport costs and household items.
Home-Start North Wiltshire - Across Devizes, Marlborough, Melksham, Calne, Chippenham, Corsham, Tidworth and Trowbridge. Home-Start North Wiltshire provide support to families with children under the age of five years of age who are struggling to cope for many reasons, including social disadvantage, poverty, mental health issues or disability. HSF4 funding awarded to their Family Fund will provide household items, clothing or food for families in emergency need that they are already working with.
Kennet Furniture Refurbiz LTD (KFR) - Crisis Provision Fund which donates white goods and furniture to those in emergency need. The fund is run on a referral basis in partnership with 35 different organisations including Housing Associations, Citizens Advice, Children Centres, welfare and advice services etc who will refer individuals and families in need.
Malmesbury & District Food Bank - Proactive fuel grants to pre-identified households who have been referred to the foodbank between October 2023 - March 2024.
Melksham Free Dining - Provides community meals and social activities to pensioners in Melksham. The funding contributes towards the provision of food at their community lunches and support welfare fund which provides grants towards household items, transport costs, supermarket vouchers for those in emergency need.
Pewsey Community Area Partnership (PCAP) - For Pewsey and the surrounding villages, this is a partnership of local organisations and the parish council supporting the local communities. Their Hardship Fund will provide grants towards household items, support transport costs, food or supermarket vouchers for households in emergency need living in Pewsey or the 26 surrounding parishes.
Rise:61 - Rise:61 is a youth charity in Bemerton Heath (Salisbury) providing free after school clubs, trips, mentoring and community events, alongside alternative education provision for young people struggling in mainstream education. HSF4 funding will contribute towards a hardship fund to support families they are working with who are in need with fuel bills, warm clothing, white goods and food.
Seeds4Success - Seeds4Success provides opportunities for personal and social development for young people living in South-West Wiltshire. To enable young people to access programmes that develop practical skills, enhance education, improve employability, provide recreational activities, conserve the natural environment and strengthen the local community. HSF4 funding will contribute towards the cost of transport for those in low-income households living in rural communities as well as the family fund to help support those in need with energy bills, supermarket vouchers or other essential household costs.
Trowbridge Future - Support for the vulnerable communities of Trowbridge. HSF4 funding will contribute towards providing warm spaces, food and support towards utility bills for households in emergency need.
Waste Not Want Not - Around Chippenham, Corsham, Calne, Malmesbury, Melksham, Trowbridge and the surrounding villages, they provide low-cost furniture and household goods to people on lower incomes via their Fresh Start Scheme, which provides white goods and furniture to those in emergency need. The fund is run on a referral basis in partnership with welfare and advice services.
Young Students - Grants to young people from low-income families who are studying at Higher Education level. The grants can be used towards travel, food or rent costs.
Wiltshire Parent Carer Council (WPCC) - The WPCC supports parent carers of children and young people with SEND. Funding will contribute toward white goods, clothing, food vouchers, transport to pre-identified vulnerable and struggling families they already work with.
Surviving Winter Programme
Surviving Winter Advice and Support - Wiltshire Citizens Advice and Age UK Wiltshire work with WCF to offer benefit advice and support to pensioners, individuals of working age who have an underlying health condition or disability and families with children who have an underlying health condition or disability. This may help maximise their household income.
Surviving Winter Grants - Working with WCF partners, Wiltshire Citizens Advice, Age UK Wiltshire, Wiltshire Centre for Independent Living and Warm and Safe Wiltshire, energy grants will be provided to those in low-income households who are Pensioners, individuals of working age who have an underlying health condition or disability, families with children who have an underlying health condition or disability.
Age UK Wiltshire for people of pensionable age telephone 0808 1962424
Warm and Safe Wiltshire for people of working age telephone 0800 0385722
The Centre for Sustainable Energy (CSE) is the charity that delivers the Warm and Safe energy advice scheme for Wiltshire as a commissioned partner.
They have been allocated funding for replacement boilers, more efficient night storage heaters, food and fuel vouchers specifically for households with disability, unpaid carers, families with children of all ages and military families.
Age UK will utilise their HSF4 funding to provide free or subsidised hot meals and welfare checks for individuals who are struggling financially whilst waiting for a benefit claim to be processed.
They will carry out income maximisation checks to ensure all benefits and grants are claimed and sustainable food provision is in place.
FearFree is a charity which supports victims of domestic violence, and they will use their allocation of HSF4 to provide emergency assistance for families and individuals who are experiencing domestic abuse.
The fund will help victims with energy bills, food, clothing, transport and pre-paid emergency phones.
Turning Point supports individuals across Wiltshire who are in long term recovery from drug and alcohol misuse.
The fund will be used to help their Emergency Crisis support.
Support for families with children eligible for free school meals, for meals during school holidays will continue to be covered by the Household Support Fund for 2023-2024.
Schools in Wiltshire will contact families receiving free school meals directly to provide this support.
Contact your child's educational setting for more information or visit our Free school meals to see who is entitled to free school meals and how to apply.