Anti-Social Behaviour Policy & Procedure
4. Roles and Responsibilities
4.1 Full Council sets the budget and therefore the financial parameters in which the HRA operates which includes the costs of tenancy services to ensure regulatory standards are met and residents are safe in their homes.
4.2 Cabinet in consultation with Housing Board will have governance responsibility for ensuring this policy is fully implemented.
4.3 For assurance that this policy is operating effectively in practice, the Housing Board will receive regular updates on its implementation. Implementation of this policy is under continuous review by the Housing Management, Tenancy Services Team.
4.4 The diagram below illustrates the organisational structure of tenancy services and the flow of policy from cabinet through to operational delivery.
Organisational structure for Tenancy Services
Cabinet/Cabinet Member* → Housing Board**
↓
Chief Executive* → Corporate Leadership Team (CLT)*
↓
Director - Assets*
↓
Head of SAM&FM and Housing Management Services*
↓
Tenancy Services Manager* → Senior Neighbourhood Officer* and G&T Neighbourhood Officer*
↓
Senior ASB Officer* ↔ Senior Neighbourhood Officer*↓
↓
ASB Neighbourhood Officer* ↔ Neighbourhood Officer*
Key
* Decision-making & Operational Responsibility
** Consultation and Scrutiny
4.5 The following personnel have core responsibilities in ensuring that the Council manage the risk of Anti-Social Behaviour within its property portfolio.
Nominated Authorities:
Statutory Duty Holder - Chief Executive
Nominated Responsible Person - Director - Assets
Nominated Deputy Responsible Persons - Head of SAM&FM and Housing Management Services, and Tenancy Services Manager
Operational Staff - Senior ASB Officer and ASB Neighbourhood Officer
4.6 The following are the principal duty holders for Housing in the Council.
- Members of the Cabinet and the portfolio holder
Shall have a clear accountability for oversight and scrutiny of the Council's performance in relation to regulatory requirements
Shall ensure that suitable resources and strategic direction are available to discharge the Council's ASB responsibilities
Shall monitor, via reports, the overall performance of the Council's ASB management system - Chief Executive
Shall allocate and prioritise resources to be able to apply this policy - Director - Assets
Shall be responsible for the discharging of duties on behalf of the Chief Executive
Shall be accountable for ensuring that their services comply with the regulatory standards
Shall ensure that all risks within their service are assessed, and control measures are introduced to minimise the risks as far as reasonably practicable
Shall monitor ASB performance. - Head of SAM&FM and Housing Management Services/Tenancy Services Manager
Shall ensure that compliance to the ASB policy is met and oversee day-to-day management of ASB within HRA responsibility.
Shall provide managers and employees with timely information on changes to legislation, best practice and guidance
Shall maintain the ASB policy and ensure that the policy, and revisions made to it, are made available to all staff
Shall ensure that all staff are trained, or otherwise competent, to be able to apply the ASB measures required by regulation - Senior ASB Officer and ASB Neighbourhood Officer
Shall support Head of SAM&FM and Housing Management Services/Tenancy Services Manager in their duties to ensure the Council meets its regulatory requirements for ASB