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Household Support Fund 2024 (HSF2024)

Distribution of funds

Following the announcement of the Household Support Fund 2024, Wiltshire Council reviewed allocations of previous funding and changes to government guidance to enable learning to be fed into this year's distribution of funding.

Governance process

An open and transparent governance process has been set up to oversee the allocation of the funding to ensure that it meets the grant requirements.

Distribution of funding

The funding will be distributed both proactively and reactively through council departments and Third-Party Organisations (TPOs) where there is an identified need.

How payments will be made

Households who are eligible for support may be offered a one-off payment either by PayPoint or Post Office Cash Out voucher, PayPoint or Post Office Prepaid Legacy Meter vouchers, or Retail voucher from any of the schemes being run by the council or the Third-Party Organisations (TPOs).

Evouchers

We are using software called Evouchers from a company called Wonde Limited to distribute vouchers.

For the purpose of delivering your voucher we need to share your:

  • full name
  • email address
  • mobile number

This will be undertaken securely, and your data will not be used or shared for any other purpose. We will ask for your consent to do this before we process your voucher either directly or via our partner organisations, such as Julian House or CSE.

For more information, visit Evouchers: Privacy notice (opens new window).

Types of vouchers

Vouchers may be in the form of a printed voucher, letter, or electronic voucher (Evoucher). If you receive a letter, an email from 'evouchers.com' or text from 'Vouchers', this is valid and not spam. Please follow the actions from the letter, email, or text to claim your voucher.

Usage of vouchers

For electronic vouchers, you may be asked to choose one retailer from a selected list, or the voucher may be restricted to just one retailer already. Vouchers can be used over multiple shopping trips until the total value has been spent.

Additional information

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