If you disagree with a decision about your council tax reduction (CTR) claim, you can request more information about the decision or appeal.
I don't understand the decision
When we have dealt with your claim for CTR, we will send you a decision letter. This letter will explain the information we have used to work out your reduction. You should check the letter carefully. If you do not understand the decision and want it explained, please contact us straight away.
I'm not happy with the decision
If you are unhappy with the decision, you must write to us within one month asking for it to be looked at again. This is called a reconsideration. When you write to us, you must tell us:
- Your full name and address.
- The address that the appeal relates to.
- The grounds on which you are unhappy with the decision.
- Reasons why you consider that the decision or calculation made by the council was incorrect.
We will look at your claim and advise you in writing of the outcome within one month of receiving your request for reconsideration. If the decision is not changed in your favour, you will have the right to appeal to the Valuation Tribunal for England within two months of the date of the reconsideration.
I want to appeal
If you want to appeal, you must contact the Valuation Tribunal for England.