Test and trace support payment

You may be eligible if you are required to self-isolate, and if you are working and on a low income and will lose money because you cannot work from home.

If you are self-isolating because you've come home from another country this does not mean you are eligible, you must have a unique Test and Trace number provided by the NHS to qualify, as well as the other criteria listed below. 

To receive this payment, you must:

• have been asked to self-isolate by NHS Test and Trace after Monday, 28 September 2020 and have a unique Test and Trace number provided by the NHS
• be a Wiltshire resident
• be employed or self-employed
• have lost income by being unable to work from home while self-isolating
• be receiving at least one of the following benefits:
  • Universal Credit
  • Pension Credit
  • Housing Benefit
  • Income Support
  • Income-based Jobseeker's Allowance
  • Income-based Employment Support Allowance
  • Working Tax Credit

• Your National insurance number
• Your NHS Test and Trace number
• If you are employed, a payslip
• If you are self-employed, evidence of self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact
• A bank statement for the account you wish the payment to be made to

To apply for a Test and Trace Support Payment, please use the online application form

Alternatively you can apply by calling 0300 456 0110.

You will need to supply supporting documents to confirm the information you provide.

It will normally take up to three days from the date you supply all the evidence needed to verify your claim.

Yes, as long as the applications are for discrete periods of time and do not overlap, a claim can be made for each period of self-isolation required.

All eligibility criteria must be met and supporting evidence provided.

The payment is subject to income tax, but not National Insurance contributions.

If you are not currently in receipt of one of the qualifying benefits, but you:

• have been asked to self-isolate by NHS Test and Trace after Monday, 28 September 2020 and have a unique Test and Trace number provided by the NHS
• are employed or self-employed
• have lost income by being unable to work from home while self-isolating

You may be eligible for a Discretionary Test and Trace Support Payment, please apply using the online application form.

Alternatively you can apply by calling 0300 456 0110.

Please note you will need to supply supporting documents to confirm the information you provide.

Discretionary Test and Trace Support Payments Policy [48.88KB]

It runs until 31 March 2021, at which point it will be reviewed by the Government.

Please call 0300 456 0110 or email benefits@wiltshire.gov.uk and our team will be happy to help.