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Coronavirus business support

Guidance for reopening businesses

We have produced a range of documents and assets to help businesses reopening in 2021, including guides for restaurants, pubs, bars and takeaways reopening; personal care businesses, and guidance on outside hospitality areas:

Icon for pdf Business re-opening pack [1.39MB]

Icon for pdf Restaurants, pubs, bars and takeaways re-opening pack [1.7MB]

Icon for pdf COVID-19 - Hairdresser and Barber Checklist [135.29KB]

Icon for pdf COVID-19 - Hospitality Sector Businesses Checklist [135.18KB]

Icon for pdf Use of Outside Areas for the Hospitality Trade - Guidance for Step 2 [422.51KB]

FAQs - Step 4 latest advice for businesses

Wiltshire Council is asking people to continue to be cautious and still do what they can to keep each other safe. From Monday 19 July, the majority of COVID restrictions have been removed, but people should continue to reduce the risk of transmission and follow the recommended safety measures. Below are some FAQs for businesses to help you keep your staff and customers safe.

Test and Trace and NHS COVID-19 app - new regulations

NHS Test and Trace and the NHS COVID-19 app is a key part of the country's ongoing COVID-19 response. If we can rapidly detect people who have recently come into close contact with a new COVID-19 case, we can take swift action to minimise transmission of the virus. By maintaining records of staff, customers and visitors, and displaying an official NHS QR poster, you will help NHS Test and Trace to identify and notify people who may have been exposed to the virus.

The Regulations were amended 29 March 2021 and venues in hospitality, the tourism and leisure industry, close contact services, community centres and village halls must now request that every individual scan the NHS QR code or provide their contact details upon arrival, not just the lead member of the group. This is to make sure that every person can receive timely public health advice if they may have been exposed to COVID-19.

These venues must:

  • ask every customer or visitor (over the age of 16) to provide their name and contact details
  • keep a record of all staff working on their premises and shift times on a given day and their contact details
  • keep these records of customers, visitors and staff for 21 days and provide data to NHS Test and Trace if requested
  • display an official NHS QR code poster so that customers and visitors can 'check in' using the NHS COVID-19 app as an alternative to providing their contact details
  • adhere to General Data Protection Regulations (GDPR)

Hospitality venues have additional requirements and must also take reasonable steps to refuse entry to anyone who refuses to participate. What is reasonable will depend on the type of venue and context in question. The venue should satisfy themselves that they have done all that could reasonably be expected to refuse entry.

Failure to comply with any of these requirements could result in fixed penalty fines.

Further guidance on the requirements can be found on GOV.UK: NHS Test and Trace - Maintaining records of staff, customers and visitors

Government guidance for workplaces and travel