Contact CiCC

The CiCC team can be contacted by email -

Making a complaint

Are you being treated fairly? Are you being heard?

Problems can often be sorted out by talking things through with the people involved, or asking someone you trust to help sort things out.

If you are unhappy about how you are treated or unhappy about a service you are getting from the council, you have the right to complain. You can ask for help to do this if you need.

You can ask for an advocate to help make a complaint, or even just help you say what you want to say and make sure your views are listened to.

Wiltshire's advocacy service is provided by CCP, which stands for Caring for Communities and People, the service is independent from the council.

Contact information

Additional support

  • Children's Commissioner help at hand - promoting and protecting the rights of children
  • Coram Voice - helping children and young people to hold to account the services that are responsible for their care
  • Become - the charity for children in care and young care leavers
  • Childline - free contact 24 hours a day for children and young people to talk about anything that is worrying them. Includes 1-2-1 counsellor chat 
  • Motive8 - young peoples' drug and alcohol service. A free and confidential service for young people living in Wiltshire. Line is open 9am - 7pm Monday to Friday 0800 169 6136
  • Kooth - free, safe, online support for children and young people
  • On your mind - signposting to sources of support for emotional health and wellbeing in Wiltshire