Contact children's services

Who to contact if you are worried about a child

If you think a child or young person is at risk of significant harm, or is injured, contact The Integrated Front Door:

  • Multi-Agency Safeguarding Hub (MASH) on 0300 456 0108 

Monday - Thursday 8.45am - 5pm and Friday 8.45am - 4pm

  • Out of Hours Service on 0300 456 0100

Monday to Thursday 5.00pm - midnight and Friday 4pm - midnight,

Weekends / Bank Holidays 9am - midnight

Phones are diverted to the Social Work Standby Service from midnight - 9am (7 days a week).

  • If there is immediate danger, phone the police or emergency services on 999

The Integrated Front Door Service

The Integrated Front Door service provides a 24-hour response to concerns for children 7 days a week, 365 days a year and all staff in the team have training and experience in the support and safeguarding of children. The service consists of the MASH (Multi Agency Safeguarding Hub), the Early Support Hub (ESH) and the Out of Hours Service (EDS) and is based in one hub in County Hall, Trowbridge. The service has been judged Good by Ofsted, June 2019.

Other related services

How to make a complaint

Complaits can be submitted:

The Customer Complaints Team
County Hall
Bythesea Road
BA14 8JN