Civil emergencies - Who to contact

Water companies are responsible for maintaining public sewers. To report an overflowing or blocked public sewer, you should contact your water provider:

Wessex Water Sewage Floodline: 0345 850 5959 (24 hours) 
Wessex Water Leak stoppers: 0800 692 0692 
Email: operational.enquiries@wessexwater.co.uk (opens new window)
Website: Wessex Water (wessexwater.co.uk) (opens new window)

Thames Water Water or Waste Waterline: 0845 9200 800
Thames Water Leak Line: 0800 714 614
Website: www.thameswater.co.uk (opens new window)

Southern Water Emergency line: If you have a water supply or wastewater emergency, including blocked drains or wish to report a possible pollution, please contact 0845 278 0845 (open 24 hours for emergencies)
Southern Water emergency line: 0800 820 999 (24 hours)
Website: www.southernwater.co.uk (opens new window)

If your private drains or sewers are overflowing, you will need a drainage contractor to deal with any blockage.

See "Yellow Pages" under "Drain and Pipe Cleaning". If you are uncertain if any blockage is in the public or private sewers, the water company should be able to determine this, once on site, then recharge you the cost of any work on the private sewers.

For flooding from the public highway or reporting blocked road gullies or gratings, contact the council.

Wiltshire's local highways service for reporting road, lighting defects and other hazards including flooding and drainage issues.

For issues of flooding on or from the public highway either:

• report online via My Wilts online reporting
• via the app (downloadable to your mobile device)
• contact us on 0300 456 0105.

The local water supply companies are responsible for the repair and maintenance of the water mains, which carry large amounts of water from the treatment works to your street, but the property owner is responsible for the pipe which supplies their individual address.

Wessex Water Leak stoppers: 0800 692 0692 
Email: leakstoppers@wessexwater.co.uk (opens new window)
Website: Wessex Water (wessexwater.co.uk) (opens new window)

Thames Water Leak Line: 0800 714 614
Website: www.thameswater.co.uk (opens new window)

Southern Water emergency line: 0800 820 999 (24 hours)
Website: www.southernwater.co.uk (opens new window)

This is the responsibility of the homeowner or landlord and would need the attention of a plumber (see "Yellow Pages" or similar directories).

The main rivers are the responsibility of the Environment Agency. In addition, the Agency provide a "Floodline", which is a 24-hour advice and information service for floods and flood warning on 0345 988 1188.

Environment Agency Floodline: 0345 988 1188
Environment Agency website: GOV.UK (opens new window)