We use cookies to collect information about how you use wiltshire.gov.uk. We use this information to make the website work as well as possible and improve our services.
The information on this page is for those wishing to make a formal complaint under the councils complaints procedure. Before you go down this route you may be able to resolve your complaint through the details covered on the page 'About the council'.
Officers are available Monday to Friday 9am to 5pm. If calling outside these hours please leave a message on the answerphone.
From 1 January 2022 the complaints team will be available by telephone between the hours of 9.30am - 3.30pm, Monday to Friday only. Outside of these hours customers can use the following methods to contact the team:
