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Contact the council

Please tell us what you think about our website, we welcome your feedback.

You can contact the council in a number of ways:

Online

You can use our pay, report, book and apply options to contact us online.

To comment on a planning application, please read guidance on how to view and comment on planning applications

To make a enquiry, suggestion, compliment or complaint about any other service complete the contact form below or if you want to feedback about website use our web feedback form

Social media icons    You can contact us using our social media channels   

You can also report things like potholes, dog mess, graffiti and litter on the go using your smartphone using our reporting app available from the App Store (for iPhones and iPads) and Google Play™ (for Android phones) or by using our online reporting forms

Apple App Store logo  Google Play is a trademark of Google Inc.

On the phone

You can call our main customer services number on 0300 456 0100 but we would like to help you contact the right department for your query. Some of their numbers can be found below:

Our most frequently contacted services

Service Telephone Email
Automated payment line 0300 456 0119  
Rubbish and recycling 0300 456 0102 Area based service
Council tax 0300 456 0109 counciltax@wiltshire.gov.uk
Housing and council tax benefit 0300 456 0110 benefits@wiltshire.gov.uk
Housing Area based service  
Housing repairs 01722 434724 or freephone 0800 169 7373 housingrepairs@wiltshire.gov.uk
Homes4Wiltshire 0300 4560104 homes4wiltshire@wiltshire.gov.uk
Parking 01249 706131 parking@wiltshire.gov.uk
Highways/ Street care 0300 456 0105 localhighways@wiltshire.gov.uk
Planning Area based service  
Building control Area based service  
Elections 0300 456 0112 elections@wiltshire.gov.uk
Pest control, noise and pollution Area based service  
Licensing Area based service  
Registrars - birth/ death regsitration appointments 0300 0034569 Area based service
Registrars - marriages and ceremonies 0300 0034570 Area based service
Registrars - copy certificates 0300 0034571 Area based service
Blue badges 01225 713002 bluebadge@wiltshire.gov.uk
Adult care 0300 456 0111 customeradvisors@wiltshire.gov.uk
Child protection 01380 733567 childrenandfamilies@wiltshire.gov.uk
School admissions 01225 713010 admissions@wiltshire.gov.uk
School transport 01225 713398 educationtransport@wiltshire.gov.uk
General enquiries and switchboard 0300 456 0100 customerservices@wiltshire.gov.uk

Area based services

Some of our services are provided from offices based in different parts of the county and they don't just have one telephone number. Please choose the area of Wiltshire you live in and we will display the correct contact details for your local office. If they are not included in the frequently contacted service lists you can also find contact details on the content pages of the website.

If you do not know which area you live in, please enter your postcode and we will display the contact details for your local office.

My area

If you do not live in Wiltshire please contact our main customer services number 0300 456 0100 so that one of our officers can direct your call to right office and department.

Out of hours contact numbers

If you have an emergency enquiry outside normal business hours, please use the phone numbers below.

Please note: the out of hours contact numbers are only for emergency use outside normal business hours. For all other enquiries or any emergencies within working hours, please enter your details above to view the correct contact details for your local office.

Service Telephone
Emergency adult and child social care 0300 456 0100
Emergency housing needs 0300 456 0100
Emergency highway faults 0300 456 0100
Environmental health emergency service * 0300 456 0100*
Building control emergencies (dangerous structures) 0845 056 8035

Environmental health emergency service

The environmental health emergency service will only respond to complaints about noise where

  • You have recently been asked to contact the service by a public protection officer;
  • Your complaint relates to noise from an externally sounding intruder alarm; or
  • You are from another council service or the police.

Reporting a vulnerable adult

If you are worried or concerned about an adult who may be vulnerable; this may be a neighbour or someone you know who might need additional support, please contact our adult social care customer advisers on 0300 456 0111 (between 8.30am and 5pm on weekdays)

If it is an emergency and must be dealt with outside office hours, on 0845 607 0888 (after 5pm until normal opening the next day or on weekends or public holidays)

It is always best if you speak with the person to agree with them that you are contacting us for advice, though in an emergency or if extremely concerned, please do contact us for advice

Media enquiries

Our press team are happy to help any journalists with enquiries and can arrange for an appropriate spokesperson to be made available as required.

You can contact the press team by telephone on 01225 713116 during office hours or by email pressteam@wiltshire.gov.uk

You can contact the press team by telephone 07747 007340 outside office hours

Council headquarters

Wiltshire Council's headquarters is: County Hall: Bythesea Road, Trowbridge, Wiltshire BA14 8JN

For more council offices please search our council offices and departments section.

Contacting your councillor

See our councillors page and click on their name to see contact details. Councillors can normally be contacted by telephone, email, in writing or they may hold a surgery, where you can discuss a matter in person.

Contacting your MP

See our MPs page and click on their name to see contact details.

Contacting your MEP

See our MEPs page and click on their name to see contact details.

Customer response times

Telephone

We aim to answer calls within five rings (15 seconds) between the hours of 8.30am to 5.30pm Monday to Friday. Libraries within one minute. Our target is to answer 80% of all calls within five rings.

Letters and email

We aim to respond to all written correspondence within ten working days from the day your letter is received.

If your enquiry is going to take longer than ten days to provide a full response, it is our policy to acknowledge your letter within five days - then after ten days to send whatever information we have available with a estimated date for the full response.  We then aim to complete the full response as quickly as possible thereafter. Where legislation dictates otherwise, e.g. Freedom of Information, different timescales may apply.

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Contact form

If you prefer, you can contact us using the form below.

If you are using a screen reader or similar assistive technology, please telephone the council direct on 0300 456 0100 to make your enquiry.

Last updated: 21 February 2014

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