You can contact the council in a number of ways:
- By telephone during normal working hours
- By telephone outside normal working hours (emergency contact numbers)
- By using our contact form
- Contact the news team - media enquiries
- Contact your MP or MEP
- Wiltshire Council headquarters address
To comment on a planning application, please read guidance on how to view and comment on planning applications
To make a enquiry, suggestion, compliment or complaint about any other service complete the contact form below or if you want to feedback about website use our web feedback form
You can contact us using our social media channels
You can also report things like potholes, dog mess, graffiti and litter on the go using your smartphone using our reporting app available from the App Store (for iPhones and iPads) and Google Play™ (for Android phones) or by using our online reporting forms
On the phone
You can call our main customer services number on 0300 456 0100 but we would like to help you contact the right department for your query. Some of their numbers can be found below:
|Automated payment line||0300 456 0119|
|Rubbish and recycling||0300 456 0102||Area based service|
|Council tax||0300 456 email@example.com|
|Housing and council tax benefit||0300 456 firstname.lastname@example.org|
|Housing||Area based service|
|Housing repairs||01722 434724 or freephone 0800 169 email@example.com|
|Highways/ Street care||0300 456 firstname.lastname@example.org|
|Planning||Area based service|
|Building control||Area based service|
|Elections||0300 456 email@example.com|
|Pest control, noise and pollution||Area based service|
|Licensing||Area based service|
|Registrars - birth/ death regsitration appointments||0300 0034569||Area based service|
|Registrars - marriages and ceremonies||0300 0034570||Area based service|
|Registrars - copy certificates||0300 0034571||Area based service|
|Blue badges||01225 firstname.lastname@example.org|
|Adult care||0300 456 email@example.com|
|Child protection||01380 firstname.lastname@example.org|
|School admissions||01225 email@example.com|
|School transport||01225 firstname.lastname@example.org|
|General enquiries and switchboard||0300 456 email@example.com|
Some of our services are provided from offices based in different parts of the county and they don't just have one telephone number. Please choose the area of Wiltshire you live in and we will display the correct contact details for your local office. If they are not included in the frequently contacted service lists you can also find contact details on the content pages of the website.
If you do not know which area you live in, please enter your postcode and we will display the contact details for your local office.
If you do not live in Wiltshire please contact our main customer services number 0300 456 0100 so that one of our officers can direct your call to right office and department.
If you have an emergency enquiry outside normal business hours, please use the phone numbers below.
Please note: the out of hours contact numbers are only for emergency use outside normal business hours. For all other enquiries or any emergencies within working hours, please enter your details above to view the correct contact details for your local office.
|Emergency adult and child social care||0300 456 0100|
|Emergency housing needs||0300 456 0100|
|Emergency highway faults||0300 456 0100|
|Environmental health emergency service *||0300 456 0100*|
|Building control emergencies (dangerous structures)||0845 056 8035|
Environmental health emergency service
The environmental health emergency service will only respond to complaints about noise where
- You have recently been asked to contact the service by a public protection officer;
- Your complaint relates to noise from an externally sounding intruder alarm; or
- You are from another council service or the police.
Reporting a vulnerable adult
If you are worried or concerned about an adult who may be vulnerable; this may be a neighbour or someone you know who might need additional support, please contact our adult social care customer advisers on 0300 456 0111 (between 8.30am and 5pm on weekdays)
If it is an emergency and must be dealt with outside office hours, on 0845 607 0888 (after 5pm until normal opening the next day or on weekends or public holidays)
It is always best if you speak with the person to agree with them that you are contacting us for advice, though in an emergency or if extremely concerned, please do contact us for advice
Our press team are happy to help any journalists with enquiries and can arrange for an appropriate spokesperson to be made available as required.
You can contact the press team by telephone on 01225 713116 during office hours or by email firstname.lastname@example.org
You can contact the press team by telephone 07747 007340 outside office hours
Wiltshire Council's headquarters is: County Hall: Bythesea Road, Trowbridge, Wiltshire BA14 8JN
For more council offices please search our council offices and departments section.
Contacting your councillor
See our councillors page and click on their name to see contact details. Councillors can normally be contacted by telephone, email, in writing or they may hold a surgery, where you can discuss a matter in person.
See our MPs page and click on their name to see contact details.
Contacting your MEP
See our MEPs page and click on their name to see contact details.
We aim to answer calls within five rings (15 seconds) between the hours of 8.30am to 5.30pm Monday to Friday. Libraries within one minute. Our target is to answer 80% of all calls within five rings.
Letters and email
We aim to respond to all written correspondence within ten working days from the day your letter is received.
If your enquiry is going to take longer than ten days to provide a full response, it is our policy to acknowledge your letter within five days - then after ten days to send whatever information we have available with a estimated date for the full response. We then aim to complete the full response as quickly as possible thereafter. Where legislation dictates otherwise, e.g. Freedom of Information, different timescales may apply.
If you prefer, you can contact us using the form below.
If you are using a screen reader or similar assistive technology, please telephone the council direct on 0300 456 0100 to make your enquiry.
Last updated: 21 February 2014