Garden waste collections
Collection of garden waste is a chargeable service that you need to register for.
Garden waste bins are emptied fortnightly. You can view your collection date on our collection calendar.
Collections will cease for two weeks over Christmas, from Monday 25 December 2023 to Monday 8 January 2024.
Service will resume Tuesday 9 January, and your normal collection day will be delayed by one day, starting with collections which would normally have taken place on Monday 8 January. See the table below for dates.
|Normal collection dates||Revised collection dates|
|Monday 8 January 2024||Tuesday 9 January 2024|
|Tuesday 9 January 2024||Wednesday 10 January 2024|
|Wednesday 10 January 2024||Thursday 11 January 2024|
|Thursday 11 January 2024||Friday 12 January 2024|
|Friday 12 January 2024||Saturday 13 January 2024|
|Monday 15 January 2024||Normal collections resume|
Christmas tree collections
People who pay to have their garden waste collected can put out their real Christmas tree, alongside their garden waste bin, on their first scheduled collection in January. Please remove all decorations from your tree. If your tree is over five foot, cut it into manageable pieces and put it in your garden waste bin if there is room.
Fake trees will not be collected, these can de disposed of at your local household recycling centre.
We will compost your tree if you put it out for collection, or you can support local charities such as Salisbury Hospice, Dorothy House Hospice and Prospect Hospice, by paying a small donation to have your tree collected by the Charity Christmas tree collection (just-helping.org.uk).
Register or renew your garden waste collection
You must register to have your garden waste collected. You can recycle bark, cut flowers, grass cuttings, hedge clippings, house plants, leaves, shrub prunings, twigs and small branches, untreated sawdust and wood shavings, and weeds.
Newly registered addresses will receive their bin within two weeks. If you are experiencing problems renewing, see our Garden waste - frequently asked questions page for assistance, and our Agreement for chargeable garden waste collection for further information.
As of June 2023, we will not be issuing garden waste bin stickers. Make sure your house name or number is clearly displayed on the back of your garden waste bin, below the handle.
The garden waste collection service runs yearly, from June. If you are registering for the first time, the charge will be based on the month you are registering - see the table below. Renewals are charged at £66.
|Month of registration||Cost|
|April, May, June, July, August 2023||£66|
|September, October, November, December 2023||£40|
|January, February, March 2024||£17|
Payment will cover the emptying of one 180 litre bin, every other week, until 30 June each year. You may pay for as many bins to be emptied as you wish.
You cannot put food waste in your garden bin, so you may want to consider purchasing a food waste composter, more information on this is available on: Reducing your waste and composting.
You can put the following in your garden waste bin:
- grass cuttings
- shrub cuttings and prunings
- cut flowers
- hedge clippings
- house plants (please remove soil)
- twigs and small branches
- untreated sawdust
- untreated wood shavings
- biodegradable bedding (hay, straw) from non-meat eating pets (rabbits, mice, hamsters)
Do not put the following things in your garden waste bin:
- any food waste including fruit, vegetables, peelings, coffee grounds, tea bags, egg shells, meat
- windfall fruit (where possible Compost at home )
- invasive weeds
- animal waste except biodegradable bedding (hay, straw, shredded paper) from non-meat eating pets (rabbits, mice, hamsters)
- pet litter
- soil or turf
- bricks, stones or rubble
- paper, shredded paper or card
- large items of garden waste
- large branches or logs
- seed trays and plant pots
- packaging of any kind including 'compostable bags' or biodegradable plastics
Putting the wrong things in your garden waste bin will result in it not being emptied.
Advice on how to dispose of these can be found on How to stop Japanese knotweed from spreading (gov.uk) and Stop ragwort and other harmful weeds from spreading (gov.uk).
Frequently asked questions
We've listed the most common queries we receive about garden waste below. For all FAQs about garden waste, see: Garden waste - frequently asked questions.
You will need to clearly display your house name or number on your bin, under the handle, on the back. The crews have an in-vehicle system to tell them which addresses to collect from. Adding your number ensures the crew can identify your bin.
Place your bin out with the handle facing outwards. Your bin may not be collected if collection crews cannot identify your bin.
Yes, each additional bin will cost the appropriate amount found in the table at the top of this page. There is no limit on the number of bins you can have.
If you don't want to pay for additional garden waste bins, why not consider a food waste composter - more information is available on: Reducing your waste and composting.
If you find it difficult to put out your rubbish and recycling bins or bags you can apply online for an assisted collection or by calling us on 0300 456 0102.
If you do not want to sign up or renew your garden waste service and do not wish to keep your bin, we will retrieve it. If you change your mind and sign up for the chargeable garden waste service within a year, there will be a £25 charge in addition to the annual fee.
In order for your bin to be retrieved you must:
- request a retrieval using our online form
- empty your bin. We cannot retrieve bins containing waste
- keep your bin in an easily visible and accessible place so that the crew can locate it
If your bin is damaged, you can request a replacement online.